Surgery Coordinator

At Tower Clock Eye Center, we’re dedicated to creating a workplace where every team member’s skills are recognized and valued. Guided by our core values, patient-centered focus, teamwork, growth mindset, adaptability, responsibility, accountability, and accessibility, we provide career stability and meaningful growth opportunities for our staff.

The Surgery Scheduler role plays a key part in delivering a seamless patient experience by coordinating every detail of the surgical process. This position is ideal for someone with strong organizational skills, excellent communication abilities, and a passion for patient care.

Responsibilities:

• Coordinates all aspects of pre-operative, surgical, and post-operative patient care to ensure a smooth experience for patients, providers, and surgical facilities.
• Acts as the primary liaison between patients, surgeons, primary care physicians, and hospital staff.
• Gathering patient medical histories, prior surgery information, and insurance details.
• Explaining, distributing, and collecting consent forms and other required documentation.
• Scheduling surgeries, procedures, and pre/post-operative appointments in alignment with surgeon availability, patient needs, and facility resources.
• Coordinating with multiple hospital departments for special surgical requirements.
• Assisting patients with insurance verification, co-pays, deductibles, and specialty fees.
• Providing patients and families with detailed pre- and post-operative instructions.
• Tracking surgical bookings, lens orders, H&Ps, and other required items for facility submission.
• Managing surgeon schedules and communicating updates to patients.
• Responding to patient questions about preparation, fasting, and surgery logistics.
• Ensuring compliance with privacy regulations and organizational policies.
• Delivering exceptional patient service, fostering trust and clear communication.
• Escalating unresolved issues appropriately and contributing to problem-solving.
• Supporting practice goals through initiative, teamwork, and professional development.
• Other duties as assigned.

Minimum Demonstrated Skills

• Experience in the healthcare sector with exposure to medical terminology, diagnostic procedures, and healthcare billing/authorization processes.
• Strong customer focus with adaptability to various personality types; proven interpersonal skills for building relationships, problem-solving, and fostering positive interactions.
• Excellent communication skills with emphasis on active listening.
• High attention to detail with a commitment to accuracy and thoroughness.
• Ability to collaborate effectively as a team member with a diverse range of personalities in a professional and mature manner.
• Skilled at thriving in fast-paced environments, managing multiple and sometimes complex tasks simultaneously.
• Demonstrated leadership and organizational skills with the ability to convey ideas and information effectively.
• Working knowledge of eye anatomy, ocular diseases, symptoms, and related medications.
• Proficient in operating computers, practice management systems, electronic health records (EHR), data entry, and word processing software; experienced with fax and copier machines.
• Commitment to ongoing professional development through continuing education.

Qualifications:

• High School Diploma or GED required.
• Valid driver's license required.
• Previous experience or training in similar role preferred.
• Willingness and ability to travel and work at our Shawano location every Monday and as needed.

Physical Requirements:

• Ability to sit for extended periods and occasionally stand or walk.
• Ability to use hands and wrists for repetitive motions such as typing.
• Ability to view and interpret information on a computer screen.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• Are you willing to travel and work in the Tower Clock Eye Center - Shawano location every Monday?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)
• Medical scheduling: 1 year (Required)

Ability to Commute:

• Green Bay, WI 54303 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $36,000 - $45,000