Oral Surgery Patient Coordinator/Front Desk

Job Summary

We are seeking a friendly, organized, and dependable Patient Coordinator / Front Desk team member to join our oral surgery practice. This position is the first point of contact for our patients and plays an important role in creating a welcoming, professional experience from the moment they call or walk through our doors.

The ideal candidate is personable, detail-oriented, comfortable working in a fast-paced healthcare environment, and enjoys helping patients feel comfortable and cared for.

Responsibilities

• Greet patients warmly and provide excellent customer service
• Answer incoming phone calls and assist patients with questions
• Schedule and coordinate patient appointments
• Check patients in and out and maintain accurate patient information
• Collect payments and accurately log payments in patient ledgers
• Review treatment plans, financial information, and office policies with patients
• Coordinate referrals and communicate with referring dental offices
• Maintain accurate and organized patient records
• Obtain necessary medical and dental history information
• Communicate effectively with patients, doctors, clinical staff, and referring offices
• Assist with daily front-office operations and other administrative duties as needed
• Maintain patient confidentiality and comply with HIPAA regulations

Qualifications

• Previous dental, medical, or healthcare front-office experience preferred
• Excellent communication and customer service skills
• Professional, friendly, and compassionate demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy office environment
• Comfortable working with computers and learning practice management software
• Experience with Microsoft Office, Excel, and Outlook a plus
• Ability to work effectively as part of a team
• Dependable, punctual, and professional

Experience

• Experience in a dental, medical, healthcare, or customer-service front-office position preferred
• Experience with patient registration, check-in/check-out, and maintaining accurate records
• Experience with collecting payments
• Experience with dental or medical practice-management software is a plus
• Strong customer service and communication skills
• Ability to work efficiently in a busy office while maintaining a professional and compassionate demeanor
• Dental or oral surgery experience is strongly preferred, but we are willing to train the right candidate who has excellent customer service skills, attention to detail, and a willingness to learn.

Join us to be part of a passionate team committed to delivering outstanding patient care!

Work Location: In person