Senior Director, PMO

Job Purpose: The Sr Director of PMO is a critical, enterprise-wide leadership role responsible for shaping and driving the execution of TouchTunes’ strategic priorities across all business functions. Reporting directly to the EVP of Operation, this role has full autonomy to design, build, and scale a lean, adaptable PMO that supports both strategic transformation and day-to-day program execution. This leader will serve as the connective tissue across departments—turning vision into actionable programs, enabling cross-functional alignment, and accelerating innovation at scale.

Responsibilities

Strategic Transformation & Governance

• Translate company vision into an actionable, measurable transformation roadmap
• Partner with the EVP Operations, CEO, and department leaders to define and prioritize multi-year initiatives
• Establish governance models and steering mechanisms to ensure disciplined execution and visibility
  
  

PMO Leadership & Program Delivery

• Build and scale the PMO team and operating model from the ground up
• Oversee cross-functional programs to ensure on-time, on-budget, outcome-driven delivery
• Serve as senior escalation point for program risk management and execution bottlenecks
• Define and manage portfolio planning cycles (quarterly/annual), aligning resourcing with priorities
  
  

Operational Excellence & Tooling

• Standardize PM tools (e.g., Asana, Jira, Confluence) across the org for planning and reporting
• Develop project frameworks, playbooks, onboarding toolkits, and templates
• Lead continuous improvement of delivery practices using feedback and maturity assessments
  
  

Change Management & Enablement

• Design and execute change strategies tailored to stakeholder needs
• Champion adoption, mindset shifts, and organizational readiness for transformation
• Partner with People/HR to embed change capabilities across the employee experience
  
  

Executive Communication & Stakeholder Alignment

• Deliver high-clarity reports, dashboards, and recommendations to the C-suite (ie: Enterprise calendar, active project priority list with status, etc...)
• Facilitate cross-functional decision-making, tradeoff conversations, and risk mitigation
• Ensure alignment and transparency across Product, Engineering, Marketing, CX, Sales, and IT
  
  

Required Qualifications

• 8 years in program/project management, with 3 years in a PMO or transformation leadership role
• Demonstrated experience launching or restructuring a PMO in a tech-driven organization
• Strong knowledge of hybrid project management methodologies (Agile, Waterfall, Lean)
• Expertise in using tools like Asana, Jira, Confluence, Smartsheet, or similar
• Excellent communication and executive storytelling skills
• Proven ability to build and lead high-performing teams
• Bachelor's degree required; advanced degree or certifications (PMP, PgMP, SAFe, etc.) preferred
  
  

Work Requirements

• Able to lead in a dynamic, matrixed environment with minimal oversight
• Strategic thinker with strong operational discipline and attention to detail
• High EQ, influencing skills, and executive presence
• Willing to travel occasionally for cross-site or offsite leadership collaboration
  
  

What’s In It For You

At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.

Our Perks And Benefits

Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.

Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance.

Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.

Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.

Accessibility: An inclusive workplace designed to accommodate people with disabilities.

TouchTunes

At TouchTunes, the world’s largest in-venue interactive music and entertainment platform, we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do – our platform plays millions of songs daily – but we’re also so much more! We just bought the largest soft-tipped darts business in the United States, we’re reinventing our mobile app for launch later this year, and we’re operating nearly 100,000 connected devices across North America and Europe. We’re innovators, strategic thinkers, people making the future possible today – and what a great time to join our team.

Work Requirements: Must be authorized to work in the United States

 

TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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