What are the responsibilities and job description for the Technical Service Representative position at TouchTunes?
Technical Service Representative
Location: Schaumburg or Remote – Midwest Territory (regional travel required)
Your mission on the Sales team:
At TouchTunes, your work matters! As a Technical Services Representative, you are the trusted, on-the-ground expert that our operators and partners across the Midwest count on. Traveling throughout your territory, you'll deliver a premium, high-touch service experience that keeps our world-class jukeboxes performing at their best. This hands-on role blends technical mastery with genuine hospitality: you'll train operators and partners with care and clarity, resolve issues quickly and thoroughly, and partner with our sales team to deliver seamless, on-site installations that reflect the TouchTunes brand.
Your day-to-day:
- Travel throughout the Midwest to meet partners where they are, visiting operators, venues, and events across your territory to provide face-to-face, personalized support.
- Deliver tailored product training to operators and partners in their own venues, at group seminars, and at corporate events, so that every partner leaves confident and fully equipped to succeed.
- Serve as a dedicated on-site resource for special jukebox installations, providing hands-on guidance and ensuring smooth, professional experience from set-up to sign-off.
- Diagnose and resolve jukebox, audio system, and network connectivity issues with urgency and precision, minimizing disruption to our partners' businesses and their patrons' experience.
- Proactively escalate and follow through on service, business, or product performance concerns.
- Partner closely with inside and outside sales teams to build relationships, identify opportunities, and showcase the full value of the TouchTunes product portfolio.
- Anticipate partner needs by following up after visits, sharing best practices, and spotting small issues before they become big ones.
- Provide as-needed support for our Bullshooter dart product line, including on-site assistance at dartboard tournaments and events, helping ensure equipment is set up, running smoothly, and delivering a great experience for players and organizers.
Your profile:
- Associate degree, or at least 2 years of professional experience operating and maintaining audiovisual systems, including speakers, amplifiers, wiring, and network connectivity.
- 3 years of combined customer service and technical field service experience preferred.
- A hospitality-minded, polished professional who represents the brand with warmth, patience, and composure, especially in fast-paced venue environments.
- Strong communicator who can explain technical concepts clearly to partners of all technical backgrounds.
- Frequent travel of up to 70% throughout the Midwest territory (IL, WI, IN, IA, TN, MI, OH, etc.) is a fundamental requirement of this position. This includes regular multi-day trips with overnight stays.
- Occasional international travel required; must hold and maintain a valid passport.
- Valid driver's license and an acceptable Motor Vehicle Record required.
- Proficient with hand tools, power tools, electrical testing equipment, and other company-provided tools.
- Must be physically able to perform the following without assistance: walking, standing, squatting, climbing, pushing, pulling, bending, and lifting up to 60 pounds.
- Must have the visual acuity, peripheral vision, and depth perception needed to safely operate a company-provided vehicle for extended periods.
What’s in it for you:
At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.
Our Perks and Benefits:
- Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.
- Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance.
- Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
- Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.
- Accessibility: An inclusive workplace designed to accommodate people with disabilities.
Touchtunes is the world’s largest in-venue interactive music and entertainment platform, and we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do, but we’re also so much more.
Today, our offering goes beyond music: BullShooter soft-tip electronic dartboards are now part of the TouchTunes experience, expanding our footprint in social, in-venue entertainment. We’ve also recently launched a reimagined mobile app, bringing an even more seamless and engaging experience to our users. We’re innovators, strategic thinkers, people making the future possible today, and what a great time to join our team.
Work Requirements: Must be authorized to work in the United States
TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
🌈TouchTunes is a proud ally of QueerTech and DiversityJobs.
Salary : $75,000 - $80,000