Billing & Operations Specialist

Who we are: Touchstone Therapy Center has been helping families and children in Utah for over 30 years. We specialize in providing therapeutic services to children in foster care, adoptive families, and also children who have experienced trauma and/or abuse. 

Who we are looking for: 

Touchstone Therapy Center is looking for a part-time (15hrs/week to start) Billing & Operations Specialist to support our growth by optimizing our private pay and billing operations.

To be successful at Touchstone, you must be ethical, accountable, believe in holding yourself and others to a high standard, and be very self-motivated. You will have support and resources from other clinicians, supervisors, and other tools when needed, but we also believe in empowering our teams with space to do their best work. 

What we offer: In return for your strong work ethic and care for clients, we offer competitive compensation, PTO, retirement benefits, health benefits (full-time team members), growth and advancement opportunities, and the ability to help clients that will have a generational impact.  

Pay: $20.00-$25.00 per hour, depending on experience. 

Reports to: Billing and Operations Manager

Location: Salt Lake City & Layton Offices Remote Work As Needed

Your Opportunity at Touchstone:

As a part of the Support Team at Touchstone, you have the unique opportunity to create, build, and streamline processes. The number one priority of the The Support Team is to remove any barriers or distractions that take time or energy from our Therapists away from the families and children we support, as well as the Leadership Team on bigger-picture projects and billing-related tasks. Your other key priority would be to ensure a positive client experience by supporting our private-pay clients. 

To be successful in this role, you will need to be a strong communicator with incredible attention to detail, have a high trust index, and embrace an environment of change and a “what’s possible” mindset. In this newly created position, you will be able to grow and evolve our operating model and play a major part in business model transformation.

Meet Your Future Team:

You will be working with all functions of the Support Team and interacting with the

Clinical Team as well. This includes payroll, auditing, insurance billing, and

licensed clinicians. You will also work closely with the leadership team to support key

initiatives and support the execution of our strategy.

What you will be doing: 

If you were the Billing & Operations Specialist now, here are some of the core activities you would be doing:

• Create a positive and clear payment and reporting experience for our cash and private insurance clients by managing their files, billing, collecting payments, and ensuring all accounts are up to date and balanced correctly. 

• Ensure that all HR posters, licenses, business licenses, insurance, and contact numbers are posted clearly in each office and checked for accuracy, and updated monthly.

• Participating in preparation for annual DHHS audits. 
• Creating a strong first impression by guiding new team members through the DACS (Direct Access Clearance System) background screening and fingerprinting process. 
• Entering new hire data into the E-Verify system within the legal requirements for new team members. 
• Working with our Clinical Trainer and the Support Team to create a positive and seamless onboarding experience for new team members. 

• Support our goal of going paperless by scanning, uploading, and maintaining files where we can digitally and also file physical paperwork as needed while following record retention policies.

• Verify insurance for incoming patients. Confirm the patient’s coverage, including co-pays, co-insurance, and deductibles.  
• Maintain accurate and up-to-date records of patient information and eligibility status. Checking status monthly to ensure no lag in coverage.
• Assist with accounts payable and accounts receivable functions
• Resolve billing issues and discrepancies with clients and insurance companies
• Assist with other accounting and finance-related tasks as needed
• Assist in monthly internal audits to ensure our records are up to contractual standards. 

Here are some of the things you could be working on in the future:

• Reviewing current opportunities with the Billing and Operations Manager to collaborate and brainstorm new ideas to always strive for improvement in all we do.
• Other tasks and duties as deemed necessary by the company.

Skills needed: 

• Proficiency in Excel and EHR systems.
• High level of attention to detail to ensure billing accuracy
• The ability to research and problem-solve billing discrepancies. 
• Strong verbal skills to interact with insurance companies and clients.
• Ability to work independently and as part of a team with a resolution-focused approach.
• Working with our collections agency as needed for accounts going into collections.

Salary : $20 - $25