What are the responsibilities and job description for the Franchise Operations Coordinator position at Touching Hearts at Home?
About the Role
The Touching Hearts at Home Franchise Operations Coordinator supports the day-to-day operations of the franchise office and strengthens franchisee relationships across the network. This role manages communication touchpoints, franchise documentation, event logistics, reporting, and general office operations to ensure franchisees feel supported, informed, and connected.
Key Responsibilities
Franchisee Support & Network Coordination
- Route and track incoming inquiries to the appropriate departments.
- Manage franchisee acknowledgements (anniversaries, milestones, recognition).
- Track non-legal customer, caregiver, or client dispute resolutions.
- Coordinate owner forums, peer groups, and special-topic calls, including scheduling, reminders, agendas, and attendance tracking.
Documentation, Compliance & Reporting
- Maintain franchise documents, including agreements, renewals, amendments, and required filings.
- Collect and track Certificates of Insurance and monitor renewal deadlines.
- Support onboarding documentation for new franchise owners.
- Prepare weekly, monthly, and quarterly reports; maintain digital files; assist with audits and data requests.
Conference, Training & Event Support
- Assist with National Conference logistics: registrations, sponsor coordination, swag inventory, printed materials, and on-site organization.
- Support Confirmation Day and Training Week through scheduling, communication, materials prep, and hospitality.
Office & Operational Support
- Manage daily in-office operations, calendars, meetings, and internal communication.
- Maintain office supplies, equipment, vendor relationships, and general organization.
- Serve as the professional point of contact for calls, emails, and visitors.
- Coordinate printing and assembly of operations manuals, training binders, and franchise resources.
- Manage inventory of branded materials, swag, and supplies.
- Assist leadership with project coordination, follow-ups, and improving internal processes.
What You Bring
- Strong organization, accuracy, and follow-through—details stay tight.
- A warm, professional communication style.
- Ability to juggle multiple deadlines and keep projects moving.
- Proficiency in Microsoft Office and willingness to learn new platforms.
- Administrative or operations experience; franchise experience is a plus.
- A proactive, service-oriented mindset with the ability to anticipate needs.
- Salary commensurate with experience.