What are the responsibilities and job description for the Home Care Operations Coordinator position at Touching Hearts at Home of Charlotte, NC?
Full-Time | Greater Charlotte Area
At Touching Hearts at Home, we care for seniors and families during some of the most important and vulnerable moments of their lives. Every phone call matters. Every schedule matters. Every caregiver and every client is a real person counting on us.
We're looking for someone who takes that responsibility seriously.
This is not a traditional office position. It's an operations leadership role at the center of everything we do—supporting families, coordinating caregivers, solving problems, and helping ensure exceptional care is delivered every day.
If you're someone who thrives in a fast-paced environment, enjoys taking ownership, and wants to grow into an Operations Manager as our agency expands, we'd love to meet you.
What You'll Do- Coordinate caregiver schedules, shift coverage, and last-minute staffing changes with urgency and professionalism
- Serve as one of the first points of contact for clients, families, caregivers, hospitals, and referral partners
- Support new client inquiries and create a compassionate, professional first impression
- Keep daily operations running smoothly through documentation, communication, follow-up, and administrative coordination
- Anticipate operational challenges and resolve issues before they affect client care
- Build strong relationships with caregivers while promoting accountability and exceptional service
- Participate in a rotating evening and weekend on-call schedule as part of the leadership team
- Identify opportunities to improve processes, increase efficiency, and strengthen agency operations
- Support quality improvement initiatives and contribute to the continued growth of the agency
- Experience in home care operations, caregiver scheduling, staffing coordination, healthcare administration, and/or office management
- Strong organizational skills with exceptional attention to detail
- Calm under pressure and able to prioritize multiple responsibilities
- Professional, confident, and compassionate communicator
- Someone who takes ownership, follows through, and enjoys solving problems
- Technology proficient and comfortable learning new systems
- Passionate about serving seniors, supporting caregivers, and building a positive team culture
- Full-time position with long-term career growth
- Leadership track to Operations Manager as the agency continues to expand
- Direct mentorship from the owner with meaningful opportunities for professional development
- A collaborative, mission-driven culture where your ideas and contributions matter
- The opportunity to help build and improve a growing organization—not simply maintain one
- Meaningful work serving seniors and families throughout our community
- Competitive compensation, paid training, holiday pay, referral bonuses, and additional benefits
If you're looking for more than an administrative job—if you want to build a career, make a meaningful impact, and help shape the future of a growing home care agency—we'd love to hear from you.