Inside Sales Support Representative

Inside Sales Support Representative

Come join the TOTO Family!

The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.
 
 TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.

Perks of the job, 

• Excellent benefit package which includes medical, dental and vision
• Paid vacation, Paid Holiday & 401K company match after (1) one year that vests immediately upon participation
• Collaborative, dynamic work environment within a fast-paced awesome company

Job Description:

Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, general questions, and application of products. 

Essential Job Duties & Responsibilities:

• Resolves product/service problems and provides follow-up to ensure satisfactory resolution
• Meets and/or exceeds departmental KPIs within a team environment to increase customer satisfaction. 
• Work diligently to achieve self-development KPIs 
• Utilizes TOTO's internal operating system, web based order management tools, shipment tracking/freight estimation tools, etc. to efficiently process purchase orders, track shipments, and review supply/demand
• Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services             
• Maintains proficient knowledge to effectively answer customer inquiries regarding key features, functions and benefits of TOTO's products. Maintains a working knowledge on product warranties, spare parts, and components 
• Remains diligent in reviewing and understanding: product bulletins, sales programs, sales bulletins, and lead times
• Works with the Claims department to ensure all claims are processed in a timely manner as it relates to reshipping products  

Represent TOTO to the general public and customer base with the utmost professionalism. Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions 

Knowledge and Skills:

• Minimum Education Level:  GED / High School Diploma and some college
• (2 to 3) years of customer service experience / inside sales support are required
• Must possess excellent interpersonal, verbal, and written communication skills
• Exposure to a CRM tool, or similar software, is a plus
• Must be comfortable speaking with the general public, have good problem solving skills, possess empathy, be able to multitask, and have reliable internet 
• Requires attention to detail, accuracy, Excel experience, organization skills, information retention, problem solving skills, outstanding follow up skills, and a customer first attitude
• Bilingual English / Spanish is a plus 

Work Environment:

TOTO considers all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, or status as a US military veteran in accordance with federal law. In addition, TOTO complies with applicable state and local laws prohibiting discrimination in employment wherever it maintains facilities. TOTO also provides reasonable accommodation to individuals with a disability in accordance with applicable laws. TOTO is committed to a drug-free workplace.