What are the responsibilities and job description for the Customer Service - Life Sciences position at TotalMed?
Description:
Responsible for providing patient health care services, enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs.
Qualifications
High School Diploma or Equivalent, Minimum 1 year experience
Responsibilities
Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs., Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence., Refers to requests for escalation as needed and engages other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
Salary : $26