What are the responsibilities and job description for the Customer Service-Life Sciences position at TotalMed?
We are seeking a Life Sciences Customer Service for a travel assignment in Scarborough, Maine
Responsible for providing patient health care services, enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs.
Facility: IDEXX Laboratories – Scarborough (Horizon Center)
Assignment Type: Travel - Standard
Contract Length: 42 weeks
Shift: 0800 to 1700
Hours per Week: 40.00
Work Style: Onsite
Responsibilities
- Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs.
- Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence.
- Refers to requests for escalation as needed and engages other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
Qualifications
- High School Diploma or Equivalent
- Minimum 1 year experience
Salary : $20