What are the responsibilities and job description for the Customer Service-Health Plan position at TotalMed?
We are seeking a Health Plan Customer Service for a travel assignment in Tampa, Florida
As a Customer Service Representative, you will handle customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. You will work in a company’s call center to ensure every customer is satisfied with their experience with the company and its products or services. Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone.
Facility: Humana - Tampa FL
Assignment Type: Travel - Standard
Contract Length: 26 weeks
Shift: 0800 to 1630
Hours per Week: 40.00
Work Style: Remote Statewide
Responsibilities
- Provide information about health insurance plans, benefits, and coverage options.
- Receives and responds to routine member or provider inquiries, requests and concerns in an accurate and timely manner
- Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
- Maintains performance and quality standards based on established contact center metrics
- Collaborate with internal teams to research and follow up with the Member until a resolution occurs.
Qualifications
- 1 year of customer service experience
- 1 year of call center experience
- Strong communication skills
Salary : $21