What are the responsibilities and job description for the Bilingual Phone Sales Representative position at Total Wireless - Verizon?
Company Description Total Wireless - Verizon is a retail wireless communications company serving customers in San Diego, California and beyond. The company focuses on providing mobile phone services, devices, and accessories that meet a wide range of customer needs. As part of the broader Verizon ecosystem, Total Wireless offers reliable connectivity solutions and customer support. Team members work in fast-paced retail environments, helping individuals and families choose plans and products that fit their lifestyles.
Role Description This is a full-time, on-site Bilingual Phone Sales Representative role located in Orlando, FL. In this position, you will handle incoming and outgoing phone calls to assist customers with wireless plans, devices, upgrades, and account questions in English and another language. You will provide product information, explain pricing and promotions, and guide customers through purchasing processes while aiming to meet or exceed sales targets. Daily tasks include accurately documenting customer interactions, processing payments, troubleshooting basic service issues, and following up on leads. You will collaborate with store and sales teams to ensure consistent service, adhere to company policies, and maintain a professional and courteous phone presence at all times.
Qualifications
Role Description This is a full-time, on-site Bilingual Phone Sales Representative role located in Orlando, FL. In this position, you will handle incoming and outgoing phone calls to assist customers with wireless plans, devices, upgrades, and account questions in English and another language. You will provide product information, explain pricing and promotions, and guide customers through purchasing processes while aiming to meet or exceed sales targets. Daily tasks include accurately documenting customer interactions, processing payments, troubleshooting basic service issues, and following up on leads. You will collaborate with store and sales teams to ensure consistent service, adhere to company policies, and maintain a professional and courteous phone presence at all times.
Qualifications
- Ability to communicate fluently in English and one additional language (such as Spanish), with strong phone communication and active listening skills.
- Demonstrated sales abilities, including persuasive communication, upselling, cross-selling, and meeting performance goals in a retail or call center environment.
- Customer service skills focused on problem-solving, conflict resolution, and delivering clear, empathetic support to a diverse customer base.
- Basic technical aptitude to learn wireless products, mobile devices, and service plans, and to explain them clearly to customers.
- Comfort with computer systems, point-of-sale software, and accurate data entry while managing multiple calls or tasks.
- High school diploma or equivalent; prior experience in wireless, telecom, or retail sales is preferred but not required.
- Reliability in maintaining a consistent on-site schedule in Orlando, FL, with the ability to work evenings, weekends, and holidays as needed.
- Professional, inclusive mindset and ability to work effectively with colleagues and customers from varied backgrounds.