What are the responsibilities and job description for the Wholesale Account Representative position at Total Wine & More?
About The Role
The Wholesale Account Representative conducts wholesale deliveries and ensures accurate execution, supports strong client relationships, and upholds operational standards across the wholesale delivery process. This role validates orders, manages loading and unloading, communicates product and promotional information, and resolves issues on-site with minimal supervision. In addition to delivery responsibilities, the Representative assists with picking and packing orders when not on a route to ensure operational flow. This role supports process efficiency, contributes client insights, and helps enhance the overall wholesale service model.
You will
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/
Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.
Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.
The Wholesale Account Representative conducts wholesale deliveries and ensures accurate execution, supports strong client relationships, and upholds operational standards across the wholesale delivery process. This role validates orders, manages loading and unloading, communicates product and promotional information, and resolves issues on-site with minimal supervision. In addition to delivery responsibilities, the Representative assists with picking and packing orders when not on a route to ensure operational flow. This role supports process efficiency, contributes client insights, and helps enhance the overall wholesale service model.
You will
- Conduct wholesale deliveries by driving company vehicles to customer locations on assigned routes
- Validate order accuracy before loading, ensuring correct products, quantities, and documentation
- Load, unload, and support receiving at client locations, ensuring safe, compliant handling of all products
- Pick and pack wholesale orders during non-delivery periods to support order readiness and fulfillment accuracy
- Maintain strong client relationships, acting as the local on-site representative to address service needs and elevate concerns
- Communicate deal sheets, promotions, and product information, advising clients and recommending items based on needs
- Resolve on-site issues, including shortages, invoicing discrepancies, and delivery exceptions, proposing solutions and coordinating with internal teams
- Complete all regulatory and compliance requirements related to wholesale delivery and commercial driving
- Provide field insights to the Account Supervisor to support workflow improvements, route optimization, and overall service quality
- 3–6 years of experience in delivery driving, wholesale, logistics, customer service, or a related field
- Ability to operate independently and solve non-routine client-facing issues
- Strong communication skills and product knowledge aptitude
- Ability to safely lift, load, and handle cases and pallets
- Technical proficiency with order management tools and handheld devices
- Valid driver’s license and ability to meet all driving and compliance requirements
- Must be 21 years of age or older
- Walk, bend down repeatedly, and be on feet for 8-10 hours a day
- Ability to safely lift, load, and handle cases and pallets
- Climb ladders and lift 50 lbs. overhead and repeatedly
- May be exposed to various outdoor weather conditions throughout the workday
- Paid Time Off (PTO)
- Generous store discounts
- Health care plans (medical, prescription, dental, vision)
- 401(k), HSA, FSA, Pre-tax commuter benefits
- Disability & life insurance coverage
- Paid parental leave
- Pet insurance
- Critical illness and accident insurance
- Discounted home and auto insurance
- College tuition assistance
- Career development & product training
- Consumer classes
- & More!
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/
Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.
Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.
Salary : $18 - $25