Collections Coordinator

Total Water Treatment Systems is an 100% Employee-Owned water treatment company. Total Water is looking to immediately hire a Collections Coordinator to join our Accounting Team. This is a full-time position, Monday - Friday during normal business hours. This is an exciting opportunity to be a part of a growing company that is a leader in the water treatment industry.

Total Water Offers

• Convenient work schedule, Monday-Friday
• Paid Holidays
• Paid Time Off
• Employee Stock Ownership Plan (fully paid)
• 401k Plan with match
• Health, Dental, and Vision Insurance.
• Fully paid Short and Long Term Disability Insurance and Life Insurance
• Free water treatment product for your home
  
  

Qualifications

• High school diploma or equivalent
• Minimum two years of experience in collections
• Call center, customer service, or accounts receivable experience preferred
• Strong oral and written communication skills
• Strong mathematical aptitude
• General understanding of accounting principles and how general ledger accounts relate to invoicing
• Proficiency with computers and business software, including customer-service databases, Microsoft Excel and Word, and internet applications
• Ability to operate office equipment such as printers, scanners, and copiers
• Demonstrated ability to maintain confidentiality and professionalism in all interactions
  
  

Responsibilities

Collections

• Monitor assigned accounts to identify past-due balances and prioritize outreach
• Contact customers by phone, email, or written correspondence to collect payments and resolve delinquencies
• Process credit card payments and customer autopay forms
• Track and document delinquent accounts, including reviewing daily bank deposits
• Negotiate payment plans and settlements within established guidelines
• Record all communication, promises-to-pay, and account updates in the system of record
• Coordinate with managers and the delivery team on past-due customers and COD requirements
• Recommend recovery of company-owned equipment and track retrieval activity
• Provide weekly updates to the Controller for past due customers
• Review new account applications for creditworthiness and run credit checks while maintaining confidentiality
• Move contracts through the approval, follow-up, or denial workflow
• Recommend accounts for bad-debt write-off and support documentation for collections agency placement, liens, or legal recovery
• Maintain tracking of equipment pulls, including adjustments, write-offs, service discontinuation, and account credits or refunds
  
  

Accounting Support

• Participate as an active member of the accounting team to support monthly AP/AR activities
• Use customer databases to research and resolve billing inquiries
• Monitor the customer care email inbox and answer billing-related phone calls
• Research and analyze customer accounts as needed
• Prepare account analyses and supporting documentation
• Send customer invoices via mail, email, or fax when required
• Forward approved refund requests to Accounts Payable
• Perform general office functions such as filing, scanning, copying, and handling routine correspondence
• Provide administrative support to the Accounting Manager and Controller as needed
  
  

This position pays $20-26/hour with up to $5,000 bonus potential.

Total Water is an Equal Opportunity Employer Minority, Female, Veteran, Disability.