CSR - Customer Service Representative

Job Description

Job Title: Customer Service Representative

Department: Sales Team
Reports to: Site Leader

Location: Total Valve Systems, Salt Lake City, UT

FLSA Job Status: Exempt

POSITION SUMMARY: The ideal candidate will be the customer’s primary point of contact. They will be responsible for maintaining a professional appearance and interacting with multiple levels of management and personnel to support project schedules. They will be self-motivated and able to multi-task and be extremely well organized. The preferred candidate will have Customer Service principles, practices, inside sales with a background in oil & gas industry and have a comfortable work ability in a shop/technical environment.

ESSENTIAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITIES:

• Support the outside sales team, figure and deliver job quotes
• Acquire Customer PO
• Complete work order set-up
• Search/source products and services required for projects
• Schedule shipping & set up logistics
• Serve as liaison between the customer, suppliers and various departments
• Project management
• Communicate job specifications with manufacturing team
• Interface daily with engineering/manufacturing regarding delivery schedules
• Must have experience / knowledge of relief & line valves
• Must be familiar with materials, preferably metals & elastomers
• Preferred background in the oil & gas industry
• Mechanical aptitude
• Excellent communication skills, verbal, written, electronic and face to face
• Proficient in Excel, Word, PowerPoint as well as all computer application skills
• Experience in preparing quotes & project reports
• Must be able to move about in multiple work environments (office to manufacturing

ACCOUNTABILITIES OF ALL EMPLOYEES:

• Using your best efforts and full capability daily to the work assigned to you by your manager.
• Advising your manager if you do not understand the work assigned to you, or if the assignment does not fit with your knowledge of the circumstances, current skills, or available time and resources.
• Advising your manager of any situations or obstacles that could keep you from accomplishing the work assigned to you.
• Advising your manager of any situations or opportunities that could help you complete or improve the work assigned to you.
• Demonstrating work behaviors consistent with the company values and work within prescribed boundaries, including company policies, standards, procedures, and any legislative requirements.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Support outside sales team (providing quotes, researching information to support quotes)
• Serve as a liaison between the customer, suppliers and various departments
• Search/ Source products and services required for projects
• Issue Purchase Orders
• Maintain and support all office functions, phones, filing, and all other as required
• Support outside sales team (providing quotes, researching information to support quotes)
• Serve as a liaison between the customer, suppliers and various departments
• Search/ Source products and services required for projects
• Issue Purchase Orders
• Maintain and support all office functions, phones, filing, and all other as required

SUPERVISORY RESPONSIBILITIES:

• N/A

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Minimum of 5 years of experience in a CSR position
• Excellent time management / multi-tasking
• Superior communication skills
• Organized with strong attention to detail
• Shipping / Logistics
• Advanced Internet research abilities
• Ability to find solutions to challenging opportunities
• Flexible to change in work structure

Language Skills:

• Must be able to read and write English / additional languages a plus but not expected
• Ability to read and interpret common scientific and technical journals and blueprints.
• Ability to write routine reports and correspondence.

Mathematical Skills:

• Ability to apply concepts such as basic fractions, percentages, ratios and proportions to practical situations.

Computer & Software Skills:

• Must be highly proficient in all MS Office Products

Reasoning Ability:

• Above-Average Reasoning Ability
• Ability to prioritize daily workload based on degree of urgency

CERTIFICATES, LICENSES and REGISTRATIONS:

• N/A

TRAVEL REQUIREMENTS:

• Minimal (<1%) travel required typically to tradeshows/conferences or training.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The table below illustrates the frequency and types of physical requirements for this job.

PHYSICAL REQUIREMENTS FREQUENCY
Required to lift/carry objects weighing less than 15 pounds routinely (26% - 75%)
Lift/carry objects weighing between 15 and 44 pounds routinely (<75%)
Required to lift/carry objects weighing 45 pounds and over N/A (>75%)
Stand routinely (> 75%)
Walk routinely (<75%)
Kneel or sit routinely (25% - 75%)
Climb rarely (26% -75%)
Reach above the shoulders routinely (26% - 75%)
Use hands to finger, handle, or feel objects, tools or controls routinely (26% - 75%)
Vision - close often (> 75%)
Vision - distant often (> 75%)
Vision – color perception routinely (26% - 75%)
Repetitive Motion / Repetitive Work routinely (26% - 75%)

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The table below illustrates the frequency and elements the work environment for this job.

ELEMENTS FREQUENCY
Exposure to moving mechanical parts routinely (26% - 75%)
Exposure to toxic or caustic chemicals rarely (0% - 5%)
Risk of Electrical Shock rarely (0% - 5%)
Nominal Noise Level <80 db
Peak/Occasional Noise Level >81 db

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shifts
• Day shift
• Monday to Friday
• Weekend availability is a must

Education:

• Associate (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Valve applications: 3 years (Preferred)
• Manufacturing: 5 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $65,000 - $80,000