Operations Support Specialist

TOTALSKIN is a division of Total Med Solutions, dedicated to providing exceptional skincare solutions and beauty products. We combine professional expertise with personalized customer care to ensure our clients receive the highest-quality experience. Our mission is to deliver an unparalleled shopping experience by guiding customers through their skincare journey with expert advice, thoughtful product recommendations, and outstanding service.

Position Overview:

The Operations Support Specialist is responsible for delivering exceptional customer

service while supporting daily office, warehouse, and operational functions across

TOTALSKIN. This role serves as a primary point of contact for customers, assisting with

inquiries, sales, order management, and issue resolution through multiple communication

channels.

In addition to customer support, this position provides administrative assistance to the

corporate office, supports warehouse and fulfillment operations, and collaborates across

departments to ensure efficient workflows and a seamless customer experience. The ideal

candidate is organized, adaptable, customer-focused, and thrives in a fast-paced, team-

oriented environment.

Key Responsibilities:

- Customer Interaction: Handle customer inquiries via phone, email, live chat, SMS,

and assisting walk in customers. Provide friendly, professional, and personalized

support.

- Corporate Support: Help with coordinating lunches, trainings, setting up conference

rooms, greeting corporate guest/vendors as they enter the corporate office and direct

them to the correct person or area, help with checking mailbox, coordinating

package pick up/drop off, and other assigned tasks that may come up to support the

corporate staff and management team.

- Sales & Order Management: Take and place customer orders, create quotes,

process payments, and promote repeat business through follow-ups and basket-

building strategies. Reaching out on warm and cold leads via aforementioned

communication channels.

- Cross Departmental Support: Make boxes, pick orders, QC orders, receive and

count product shipments, product stocking, cycle counts, packing orders, restock

box deliveries, deliver boxes or products to clinics as needed, and other assigned

task that may come up to support all TOTALSKIN departments.

- Problem-Solving: Troubleshoot and resolve customer issues, including returns,

replacements, and general concerns.

- Customer Relationship Building: Cultivate long-term relationships, ensuring every

interaction is seamless, informative, and personalized.

- Reporting & Metrics: Track and report on sales and product performance, customer

satisfaction, and conversion metrics. Collaborate with management to meet

monthly/quarterly goals.

- Team Collaboration: Work closely with colleagues and management to

continuously improve the TOTALSKIN customer experience.

Qualifications & Skills:

- Experience in customer service or operations, preferably in beauty, skincare, or retail

environments.

- Strong communication, interpersonal, and problem-solving skills.

- In/outbound calling is a plus.

- Excel or Google Sheets experience is a plus

- Self-motivated, charismatic, and passionate about skincare and beauty.

Compensation & Benefits:

- Competitive salary range ($16 per hour DOQ Commission)

- Full-time position with paid time off, holiday paid, health benefits, and

- 401(k) with company match

- Employee Bonus Plan

- Tuition Reimbursement

- Complimentary Service opportunities

- Employee discounts on TOTALSKIN products and Total Med Solutions Services

- Opportunities for professional growth and training in beauty and skincare

TOTALSKIN is committed to diversity, equity, and inclusion and welcomes applications

from all sections of the community. We strive to create a supportive environment where

every employee can thrive.

Find us more at https://mytotalskin.com

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What is your salary expectation?
• When will you be able to start?

Work Location: In person

Salary : $16 - $18