Operations Manager - Property damage restoration

What We Offer

• Competitive base salary ($85K–$105K)
• Performance bonus tied to team and company success
• 401(K)
• Health insurance
• Paid time off
• Incredible work/office setting and team culture

Who we are

We’re Total Restoration, one of the state's fastest-growing property damage restoration companies. Committed to providing water, fire and mold damage mitigation and restoration with a 5-star customer experience.

But we don’t just restore homes throughout Connecticut. We’ve built a tight-knit, high-energy crew that actually enjoys what we do—and each other. Expect team lunches, corny jokes and spontaneous happy hours. Our mantra is: "It's hard to go wrong when you treat people right." We apply that to our customers and employees. If you’re someone who can roll up your sleeves while keeping the vibe light, you’ll fit right in.

We’ve grown quickly (doubling in size the past 2 years) and are now focused on building better systems, staying organized, and continuing to scale the right way. While maintaining the culture that got us here.

The Role

We’re looking for an Operations Manager to help keep things running smoothly day-to-day. Oversee daily field operations, fleet management, technician performance, financial metrics, and operational strategy. This individual will work closely with ownership to ensure operational excellence, profitability, and exceptional customer satisfaction.

What You’ll Be Doing

• Operations Management

· Oversee daily mitigation service operations

· Manage scheduling efficiency, workflow, and job completion standards

· Ensure high-quality workmanship and excellent customer service

· Monitor operational KPIs and continuously improve performance

· Oversee maintenance, readiness, and utilization of company vehicles

Team Leadership

· Lead, mentor, and develop a team of project managers and technicians

· Foster a positive, accountable, and performance-driven work culture

· Conduct performance reviews, coaching, and ongoing development

· Support recruitment, onboarding, and retention of top talent

· Maintain KPIs related to lead conversion, profit margin, job cycle and invoicing timeline

· Identify opportunities to improve margins and operational efficiency

· Collaborate directly with ownership on growth and operational strategy

· Implement process improvements to support scalable growth

· Support business planning, expansion, and operational excellence

What We’re Looking For

• Experience in operations, project management, or similar role
• Restoration, construction, or service industry experience is preferred
• IIICRC certifications preferred
• Experience working in a growth-focused service company
• Someone who is organized, proactive, and detail-oriented
• Strong communicator who can work with both office and field teams
• Someone who takes ownership and likes to solve problems
• Comfortable in a fast-paced, growing company

Think we are a good fit?? Lets talk!

Pay: $90.00 - $125,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $85,000 - $105,000