What are the responsibilities and job description for the Senior Sales Representative position at Total Remodeling?
Company Description Total Remodeling provides homeowners with high-quality remodeling and repair services, including bathrooms, windows, doors, roofing, gutters, and more. The company was founded with a strong focus on customer experience, accountability, and excellent workmanship. Team members work closely with homeowners to ensure they feel informed and confident from the first conversation through project completion. Joining Total Remodeling means contributing to projects that enhance homes and deliver reliable, professional results.
Role Description The Senior Sales Representative is a full-time, on-site role based in the Springfield, Massachusetts Metropolitan Area. This role is responsible for generating new business, managing leads, and guiding homeowners through the sales process from initial inquiry to signed agreements. Daily activities include meeting with prospective and existing customers in person, conducting home assessments, preparing detailed proposals, and presenting product and service options. The Senior Sales Representative will follow up on leads, maintain an organized sales pipeline, negotiate pricing and terms within company guidelines, and collaborate with project management and installation teams to ensure a smooth handoff. This role also includes tracking sales performance, participating in local marketing or community events, and providing feedback to leadership on market trends and customer needs.
Qualifications
Role Description The Senior Sales Representative is a full-time, on-site role based in the Springfield, Massachusetts Metropolitan Area. This role is responsible for generating new business, managing leads, and guiding homeowners through the sales process from initial inquiry to signed agreements. Daily activities include meeting with prospective and existing customers in person, conducting home assessments, preparing detailed proposals, and presenting product and service options. The Senior Sales Representative will follow up on leads, maintain an organized sales pipeline, negotiate pricing and terms within company guidelines, and collaborate with project management and installation teams to ensure a smooth handoff. This role also includes tracking sales performance, participating in local marketing or community events, and providing feedback to leadership on market trends and customer needs.
Qualifications
- Proven consultative sales skills, including lead management, relationship building, and closing residential service or home improvement contracts.
- Strong communication and interpersonal skills to explain remodeling options, set expectations, and build trust with homeowners.
- Solid organizational and time-management abilities to manage multiple appointments, follow-ups, and proposals.
- Basic proficiency with CRM systems and standard office software for tracking leads, documenting customer interactions, and generating quotes.
- Prior experience in home improvement, construction, or related industries is highly beneficial.
- Comfort with on-site work, including traveling within the Springfield, MA Metropolitan Area and conducting in-home consultations.
- Ability to work independently, meet defined sales targets, and contribute to team goals.
- High school diploma or equivalent required; further education in business, sales, or related fields is a plus.
- Valid driver’s license and reliable transportation.