What are the responsibilities and job description for the Assistant General Manager position at Total Management Systems?
Are you ready to take the next step in your hotel career? The Fairfield Inn & Suites by Marriott is looking for a motivated and service-driven Assistant General Manager (AGM). This is a hands-on leadership opportunity ideal for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and wants to eventually grow into a General Manager role.
Why Join Us?
As part of our growing organization, you’ll gain real-world management experience while building your leadership skills across hotel operations—from front desk to housekeeping, maintenance, guest satisfaction, and financial reporting. You’ll be supported by a company that believes in promoting from within and developing hospitality leaders. Total Management Systems is a growing hotel group with a portfolio of Marriott and Hilton branded hotels around the state of NM, offering opportunities to advance your career when you are ready.
What You’ll Do:
- Lead daily operations and serve as a key liaison between departments and the General Manager
- Supervise front desk agents and ensure excellent guest service around the clock
- Assist in hiring, training, and evaluating team members to maintain high service standards
- Prepare schedules, run reports, and assist in budgeting and forecasting
- Assist in invoicing accounts receivable bills.
- Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.
- Step in to support the front desk, housekeeping, and light maintenance when needed
- Monitor and maintain inventory, process invoices, handle deposits, and support financial controls
- Conduct daily property walks and inspections to uphold quality and brand standards
- Participate in our AGM training program with access to mentorship and growth opportunities
Must-Haves:
- 2–3 years of hotel experience, including 1 year in a leadership role
- Strong knowledge of front desk operations and hotel accounting/audit practices
- Excellent communication, team leadership, and guest service skills
- Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
- Availability for flexible scheduling, including nights, weekends, and holidays
- Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.
Nice-to-Haves:
- Bilingual (English/Spanish)
- Experience in light maintenance
What We Offer
- Hotel Discounts
- Career growth within a trusted hospitality management group
- Health, dental, and vision benefits
- 401(k) program with a match
- Paid time off and professional development opportunities
Salary : $45,000