Route Scheduler / Receptionist

Overview
Total Exterminating is a family owned pest control company in Indianapolis and surrounding counties for more than 78 years and are currently in a growth stage! We are seeking a professional and organized Technician Route Planner / Receptionist to join our Indianapolis team. This role is vital for ensuring efficient route scheduling for our technicians, providing excellent customer service, and managing a variety of front desk responsibilities that may arise on a daily basis. The ideal candidate will possess strong communication skills, the ability to handle multiple tasks efficiently and a general knowledge of Indianapolis and surround areas.

Ability to communicate fluently in Spanish is a plus but not a requirement. This position offers an engaging work environment where organizational skills and attention to detail are highly valued.

Responsibilities

• Manage incoming phone calls from both residential and commercial customers
• Handle front desk duties including check-in/check-out procedures and appointment scheduling
• Maintain accurate data entry, filing, and record keeping using proprietary software as well as in person filing system.
• Assist with calendar management and appointment setting for technicians
• Perform clerical tasks such as proofreading documents, managing correspondence, and organizing files as needed
• Manage company emails and requests for service from customers
• Provide administrative support to various departments as needed
• Ensure the reception area remains clean, organized, and welcoming

Qualifications

• Proven experience in office administration, clerical work, or reception roles, preferably in pest control, but not a requirement
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry skills
• A knowledge of the online software program PestPac is an added bonus but not a requirement
• Excellent phone etiquette, customer service and communication skills are a must
• Bilingual abilities are highly desirable to serve diverse client needs even more effectively, but not a requirement
• Exceptional organizational skills with the ability to prioritize tasks and manage time efficiently
• Attention to detail for proofreading documents and maintaining accurate records
• Familiarity with bookkeeping is a plus but not required
• Ability to handle confidential information discreetly and professionally

This position is integral to maintaining an efficient office environment while delivering outstanding support to clients and staff alike. We value dedicated individuals who bring enthusiasm, professionalism, and a proactive approach to their work.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: No more than 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person

Salary : $17 - $19