What are the responsibilities and job description for the IT Specialist (On-Site) position at TOTAL CARE THERAPY LLC?
Total Care Therapy (TCT) is a therapist-owned and operated company providing Physical, Occupational, and Speech Therapy services in assisted and independent living settings. Our mission is simple: empower individuals to regain independence through compassionate, high-quality care.
We pride ourselves on fostering a culture built on flexibility, professional growth, collaboration, and inclusion. At TCT, every team member is valued, supported, and encouraged to make a meaningful impact.
Position SummaryWe are seeking a skilled and proactive IT Specialist to support and enhance our organization’s technology infrastructure. This role will be responsible for maintaining and upgrading our company website, managing internal systems, ensuring cybersecurity, and supporting both office and field staff with their technology needs. The ideal candidate is hands-on, resourceful, and able to manage multiple IT functions in a growing organization.
Key Responsibilities- Website Management
- Maintain, update, and improve the company website
- Coordinate upgrades, enhancements, and troubleshooting
- Ensure website performance, security, and user experience
- Systems & Productivity Tools
- Manage and support productivity tracking systems and internal software
- Troubleshoot system issues and implement improvements
- Assist with integration of new tools and technologies
- IT Support & Infrastructure
- Serve as primary point of contact for all IT-related issues
- Maintain office computers, networks, and hardware
- Provide technical support to administrative and clinical staff (both in-office and remote)
- Cybersecurity
- Implement and maintain cybersecurity protocols and best practices
- Monitor systems for vulnerabilities and respond to threats
- Ensure data protection and compliance with applicable regulations
- Equipment & Inventory Management
- Manage inventory of computers, devices, and IT equipment
- Order, configure, and deploy equipment for new and existing staff
- Track assets and ensure proper maintenance and replacement cycles
- Technology Planning & Support
- Identify opportunities to improve efficiency through technology
- Assist leadership with IT strategy and scaling infrastructure
- Support onboarding/offboarding processes from a technical standpoint
- Certification or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2 years of experience in IT support, systems administration, or similar role
- Experience with website management
- Strong knowledge of computer hardware, software, and networking
- Familiarity with cybersecurity principles and best practices
- Experience supporting remote users and mobile devices
- Strong troubleshooting and problem-solving skills
- Excellent communication and organizational skills
- Knowledge of HIPAA compliance and data security standards
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