Human Resources Director

How to Apply:
Submit your resume and cover letter to Deborah Oppong at Deboraho@totalcare1.com

Position Summary:
The Director of Talent Management (HR) leads and oversees all aspects of People & Culture operations related to employee relations, personnel records, benefits and compensation, compliance (EEOC, FMLA, ADA, etc.), and policy management. This role supervises the P&C Talent Management Team, including the Generalist, Personnel Records Specialist, and Benefits & Compensation Specialist, and works collaboratively with the Director of Talent Acquisition to ensure a seamless employee experience from hire through ongoing development.

Key Responsibilities:

Leadership & Team Management:

o Supervise the P&C Talent Management Team (Generalist, Personnel Records Specialist, Benefits & Compensation Specialist).

o Provide coaching, performance management, and development opportunities.

o Partner with the Director of Talent Acquisition to align hiring strategies with workforce planning.

· Employee Relations & Compliance:

o Provide guidance on policies, job duties, working conditions, wages, and promotion opportunities.

o Ensure compliance with federal and state employment laws, including EEOC, FMLA, ADA, and others.

o Manage complex employee relations issues and oversee resolution processes.

o Handle unemployment claims, including responses, documentation, and coordination with legal or finance teams.

· Personnel Records Management:

o Own and maintain accurate, up-to-date personnel records, both physical and digital.

o Ensure secure storage, timely updates, and proper documentation to support audits and internal HR processes.

· Benefits & Compensation Administration:

o Lead implementation and annual updates of compensation programs, including salary surveys, merit pools, and analysis.

o Oversee benefits administration, including claims resolution, policy evaluation, change reporting, and invoice approvals.

· Policies, Procedures & Employee Communications:

o Develop, recommend, and implement personnel policies and procedures.

o Maintain and update the employee handbook to reflect current practices and compliance requirements.

o Provide employees and prospective employees with clear guidance on policies, benefits, and career opportunities.

Qualifications:

· Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred).

· SHRM-SCP, SPHR, or equivalent HRCI senior HR certification required.

· 5–9 years of progressive Human Resources experience, with at least 2 years in a leadership role (Director or Assistant Director level).

· Solid background in HR within nonprofit, social services, or healthcare organizations.

· Advanced, deep knowledge of employment law, benefits, compensation, employee relations, FMLA, ADA, and EEOC compliance.

· Proven experience supervising HR or Talent Management teams, including generalists and specialists.

· Demonstrated ability to develop, implement, and maintain HR policies, handbooks, and organizational procedures.

· Experience managing personnel records, both physical and digital, ensuring compliance and audit readiness.

· Strong experience with HRIS systems to manage employee data, generate reports, and support HR operations.

· Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

· High emotional intelligence, professionalism, and ability to handle sensitive issues with discretion.

· Strategic mindset with strong organizational, analytical, and communication skills, capable of leading HR initiatives from development through execution.

· Ability to manage unemployment claims, complex employee relations issues, and cross-departmental HR projects.

· Excellent communication, organizational, and analytical skills.

· Ability to handle confidential information with discretion and integrity.

· Other duties as assigned

Preferred:

· Experience in healthcare or social services environments.

Why Join Us:

· Lead a dynamic People & Culture team in a growing organization.

· Shape and maintain robust HR programs, policies, and procedures.

· Collaborate closely with Talent Acquisition to support workforce growth and retention.

*Provided with a laptop, printer, and cell phone

Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible based on organizational need)

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Hyattsville, MD 20785

Salary : $100,000 - $120,000