What are the responsibilities and job description for the Home Visit Coordinator (Spanish & English - Bilingual) position at Total Care Connections?
Home Visit Coordinator (Spanish & English - Bilingual)
Are you a compassionate professional with a passion for helping families navigate care? Total Care Connections is looking for a dedicated and relationship-driven Home Visit Coordinator to join our growing team. If you excel in client communication, assessments, and guiding families through the care process, we’d love to meet you!
About the Position:
As the Home Visit Coordinator, you will be the first point of contact for new clients and families seeking care. Your role is essential in ensuring a smooth, supportive, and informative admission experience—from the initial inquiry to service start. This position requires a blend of client-facing communication, fieldwork (SUP visits and assessments), and administrative coordination.
Essential Duties:
- Conduct SUP visits, assessments, and home evaluations to ensure client safety and care readiness.
- Serve as the primary point of contact for new client inquiries, providing warm, knowledgeable guidance.
- Build meaningful relationships with clients, families, and referral partners.
- Collaborate with our scheduling and care teams to ensure seamless onboarding and care transitions.
- Maintain accurate and thorough documentation of assessments, client needs, and care plans.
- Communicate regularly with internal teams to support successful service delivery.
- Participate in weekend on-call or scheduled weekend duties as needed.
- Provide exceptional customer service to every client and family interaction.
Key Requirements:
- Spanish & English bilingual proficiency (required).
- Experience in home care, healthcare, caregiving, or client-facing service roles preferred.
- Strong interpersonal and communication skills with a compassionate, client-centered approach.
- Comfortable conducting in-home visits, SUP checks, and assessments.
- Organized, detail-oriented, and capable of handling sensitive information.
- Ability to work collaboratively across multiple teams.
- Professional, positive, and solutions-oriented attitude.
- Willingness to work weekends as part of the role.
Benefits Include:
- Competitive Pay
- Health/Dental/Vision Insurance
- 401K Plan
- Long-term and Short-term Disability
- Life Insurance
- Generous PTO and Paid Sick Leave
- Paid Pregnancy and Parental Leave (up to 6 weeks and 2 weeks, respectively)
- Access to the Total Care Employee Relief Fund
- Continued Training and Career Growth Opportunities
- The opportunity to make a meaningful difference in the lives of seniors and their families
Ready to Make an Impact?
Join Total Care Connections and become part of a compassionate, mission-driven team dedicated to exceptional care. Your work will help guide families through some of their most important decisions—while making a lasting difference every day.