What are the responsibilities and job description for the Technician Helpdesk I position at Toshiba?
We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
Job Summary:
The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
Key Responsibilities:
- Respond to user inquiries via phone, email, chat, or in-person.
- Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
- Log all support requests in the ticketing system and maintain accurate documentation.
- Escalate unresolved issues to Level 2/3 support or appropriate teams.
- Assist with user account setup, password resets, and access permissions.
- Perform routine maintenance tasks such as software updates and system checks.
- Provide excellent customer service and follow up to ensure user satisfaction.
- Maintain inventory of IT equipment and supplies.
- Support onboarding and offboarding processes for employees.
Qualifications:
- High school diploma or equivalent; associate degree or IT certifications (CompTIA A , Microsoft, etc.) preferred.
- 0–2 years of experience in IT support or helpdesk environment.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused with a positive attitude.
Working Conditions:
- On-site work
- May require occasional evening or weekend support.
- Ability to lift and move IT equipment as needed.
Equal Opportunity Employer
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