What are the responsibilities and job description for the Helpdesk Technician position at Giga Energy?
About Giga
Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
Why Join Us
Giga builds the electrical infrastructure that powers the modern world of Crypto, Data Centers, Renewables and Utilities. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe to help scale their business critical operations. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
What You’ll Do
We’re a fast-moving startup looking for someone who’s hungry to learn, thrives in ambiguity, and wants to build instead of maintain. As our Entry-Level Helpdesk Technician, you’ll be the go-to problem solver for all things technical—helping teammates stay productive while shaping the foundations of our IT systems as we scale.
If you want hands-on experience across hardware, software, security, onboarding, and automation, this is the place.
Where you’ll work
This role will be based in our Houston office. You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays. Employees will be able to work remotely for up to 4 weeks per year.
Responsibilities
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.
Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
Why Join Us
Giga builds the electrical infrastructure that powers the modern world of Crypto, Data Centers, Renewables and Utilities. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe to help scale their business critical operations. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
What You’ll Do
We’re a fast-moving startup looking for someone who’s hungry to learn, thrives in ambiguity, and wants to build instead of maintain. As our Entry-Level Helpdesk Technician, you’ll be the go-to problem solver for all things technical—helping teammates stay productive while shaping the foundations of our IT systems as we scale.
If you want hands-on experience across hardware, software, security, onboarding, and automation, this is the place.
Where you’ll work
This role will be based in our Houston office. You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays. Employees will be able to work remotely for up to 4 weeks per year.
Responsibilities
- Own the first line of technical support—Slack, tickets, walk-ups, you name it
- Troubleshoot and resolve hardware, software, and connectivity issues quickly
- Set up accounts, access, and devices for new hires (startup = lots of onboarding!)
- Set up, support, and maintain conference room technology, including audio/video equipment for team meetings, virtual events, and company-wide gatherings. Ensure smooth execution by being available before and during key meetings for troubleshooting and technical support.
- Help build lightweight processes: simple documentation, checklists, and how-tos
- Configure and deploy laptops, monitors, and accessories as we grow
- Support SaaS apps (Google Workspace, Notion, Slack, etc.)
- Identify recurring issues and propose ways to automate or eliminate them
- Jump in on special projects—office moves, tool rollouts, new system testing
- Escalate complex issues when needed but aim to solve as much as you can directly
- Keep inventory clean, organized, and ready for the next hire
- A builder mindset: scrappy, resourceful, solution-first
- Strong communication skills; able to help non-technical teammates
- Basic understanding of operating systems (macOS or Windows preferred)
- Familiarity with common startup tools (Google Workspace, Slack)
- Curiosity about IT, automation, and scaling processes
- Comfort working in a fast-paced, constantly changing environment
- A sense of ownership—you don’t wait to be told what to do
- Bonus: Experience with scripting, MDM tools, or CompTIA/Google IT Support certs
- Subsidized health, dental, and vision insurance
- Equity (options) in a rapidly growing startup
- 401(k) with 4% employer match
- Unlimited PTO
- Parental leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
- Commuter benefits
- Monthly team onsites where all offices come in–person to collaborate
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.