What are the responsibilities and job description for the Helpdesk Technician – Level 1 position at TechTrans International?
TechTrans provides language services and travel logistics – language teaching, interpreting, translating, travel coordination and much more.
We are seeking a Full-time Helpdesk Technician – Level 1 for our Clear Lake/Houston, Texas office.
We are seeking a reliable and motivated Helpdesk Technician (Level 1) to join our IT team and help support daily technical operations. This role provides front-line assistance to end users, performs workstation and hardware builds, and supports basic networking and system administration tasks. If you enjoy solving problems, working with technology, and helping people, this is a great opportunity to grow your IT career. This position is not a remote position; the individual will work at our corporate office and may have to periodically provide afterhours support for system updates.
Essential Duties and Responsibilities
- Provide first-level support for hardware, software, and network issues via phone, email, and remote tools.
- Troubleshoot Windows workstation problems including login issues, application errors, printing problems, and performance concerns.
- Assist with user account management in Active Directory (password resets, unlocks, group changes).
- Support basic network troubleshooting (IP addressing, DNS, DHCP, connectivity checks, Wi-Fi issues).
- Build, configure, and deploy workstations, laptops, and entry-level servers, including OS installation, driver updates, BIOS configuration, and domain joining.
- Install, configure, and update software on end-user devices.
- Document all support interactions, resolutions, and escalations in the ticketing system.
- Escalate complex or unresolved issues to Level 2/3 technicians.
- Follow established IT procedures, security policies, and workflow standards.
- Maintain a professional, customer-focused attitude when assisting users.
Required Qualifications
- Minimum 2 years of experience in a helpdesk, desktop support, or similar IT support role (Associate degree not required with relevant experience).
- Working knowledge of:
- Windows 10 and 11 operating systems.
- Windows Server 2019 and above.
- Active Directory user administration.
- Basic networking concepts (IP addressing, DNS, DHCP, ping/traceroute).
- Office 365 applications and email troubleshooting.
- Remote support tools (AnyDesk, TeamViewer, RDP, etc.).
- Hands-on experience building and imaging workstations and laptops.
- Familiarity with basic server build (hardware setup, OS installation, initial configuration).
- Strong problem-solving skills and ability to think through issues logically.
- Clear communication skills with the ability to assist non-technical users.
- Ability to manage time effectively in a fast-paced environment.
Preferred Qualifications (Not Required)
- CompTIA A , Network , or similar certifications.
- Microsoft Fundamentals or Microsoft 365 Certifications.
- Experience with ticketing systems (Freshservice, ServiceNow, Jira, etc.).
- Familiarity with basic security practices (MFA, password hygiene, phishing awareness).
- Experience with Microsoft 365 administration, Azure AD, and endpoint management tools.
- Basic scripting experience with batch files, PowerShell, or other automation tools.
Work Environment & Expectations
- Ability to lift and move computer equipment (up to ~40 lbs.).
- Ability to work at a computer for extended periods.
- Provide on-site support for hardware replacements or network troubleshooting.
- Willingness to learn new technologies and grow into more advanced responsibilities.
- Dependable, punctual, and able to work independently once trained.
- Dress appropriately for professional corporate environment.
- May have to periodically provide after-hours support for system updates.
Candidate must require no sponsorship now or at any time in the future.
Placement agencies and outside recruiters need not respond.
Interested employees must submit a resume including a brief narrative concerning your work experience relative to this job classification. Please complete our on-line application at www.tti-corp.com, click on 'Careers.'
Salary : $45,203 - $62,470