What are the responsibilities and job description for the Field Service Technician I position at Toshiba America Business Solutions?
Field Service Technician I
- $18.50-$20.00, depending on experience
- Monthly Technician Bonus up to $450.00, per month
- Fleet Vehicle and gas card (based on availability)
Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.
Position Summary: Repair, service, and maintain office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintaining parts and supplies inventory at customer locations in assigned territories.
Responsibilities:
- Service and maintain customers' digital office equipment (copiers) in assigned territory.
- Repair copy and printer equipment-hardware and software related.
- Verify equipment functioning by completing test initiatives and final adjustments.
- Complete document service actions-service forms, reports, logs, and records.
- Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments.
- Maintain and service company office equipment and color systems on the customer premises.
- Perform copier machine modification and software upgrades/maintenance.
- Assess and troubleshoot customer software and hard copy orders for production problems or issues.
- Additional duties as assigned.
Qualifications:
- High School Diploma or GED
- A minimum of one year of experience in one or more of the following:
- Technical repair, service & installation of copier/office equipment (Preferred)
- Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
- Technical service, repair or support of comparable products
- Advanced education or certification or internships in respective areas can be used to meet experience requirement
- Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
- Valid Driver's License
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package, including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request an accommodation.