Field Service Technician II

Dice is the leading career destination for tech experts at every stage of their careers. Our client, SPECTRAFORCE TECHNOLOGIES Inc., is seeking the following. Apply via Dice today!

Notes:

• Is this position remote or in person? Onsite at client locations
• What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
• How many overall years of experience should this person have? 2 to 3
• Do they need any specific certifications or education? Lexmark printer certification nice to have
• How many miles per day will the contractor be driving? Will vary depending on client locations
• What radius range should candidates be located from the job location? Within 75 miles
  
  

Description:

This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver''s license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities:

• Project focus on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost-effective repair or resolution to minimize customer downtime.
  
  

Skills and Qualifications:

• Minimum 2 to 3 years of field service experience, specifically in commercial printers required.
• Must be able to do extensive traveling via plane and/or car.
• Must have commercial/large printer experience; Lexmark printer certification is nice to have.
• Experience working on commercial printers and having an electronics/mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
• Working knowledge of the Microsoft Office application suite including MS Outlook.
• Experience with multi-platform Windows O/S required.
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.