What are the responsibilities and job description for the Field Service Engineer position at Tosca?
Why Tosca?
At Tosca, we’re reimagining supply chains to be smarter, more sustainable, and less wasteful. We partner with leading brands to deliver reusable packaging solutions that keep food and other essential products moving safely and efficiently. Joining Tosca means being part of a team that values innovation, collaboration, and continuous improvement — while making a real impact on the environment and the communities we serve.
What You'll Do
As a Field Service Engineer, you’ll play a critical role in supporting our service centers and keeping our reusable packaging systems running at peak performance. You will:
We’re seeking someone who brings both technical know-how and strong customer service skills. The ideal candidate has:
This is a full-time, field-based role that requires regular travel to our Tosca sites — up to 25% travel is expected. Typical hours follow standard business schedules, but flexibility is needed depending on service center needs, site visits, and travel schedules.
Our Commitment to Equal Opportunity
At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
E-Verify Employer
Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.
#TO123
At Tosca, we’re reimagining supply chains to be smarter, more sustainable, and less wasteful. We partner with leading brands to deliver reusable packaging solutions that keep food and other essential products moving safely and efficiently. Joining Tosca means being part of a team that values innovation, collaboration, and continuous improvement — while making a real impact on the environment and the communities we serve.
What You'll Do
As a Field Service Engineer, you’ll play a critical role in supporting our service centers and keeping our reusable packaging systems running at peak performance. You will:
- Provide technical service and support to our Tosca service centers, both on-site and remotely.
- Troubleshoot, repair, and maintain equipment, systems, and packaging solutions.
- Partner with service centers and internal teams to implement process improvements.
- Document service activities and ensure compliance with safety and operational standards.
- Train service center team members on proper equipment use, care, and best practices.
- Serve as a trusted advisor to our service centers, ensuring satisfaction and reliability.
We’re seeking someone who brings both technical know-how and strong customer service skills. The ideal candidate has:
- 3 years of experience in field service, technical support, or industrial equipment maintenance.
- Strong troubleshooting skills across electrical, mechanical, or automation systems.
- Ability to work independently, prioritize multiple assignments, and travel frequently.
- Excellent communication and interpersonal skills to build trusted customer relationships.
- Proficiency with tools, diagnostic equipment, and reporting software.
- A mindset for safety, problem-solving, and continuous improvement.
This is a full-time, field-based role that requires regular travel to our Tosca sites — up to 25% travel is expected. Typical hours follow standard business schedules, but flexibility is needed depending on service center needs, site visits, and travel schedules.
Our Commitment to Equal Opportunity
At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
E-Verify Employer
Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.
#TO123