What are the responsibilities and job description for the Business Analyst position at Torentify?
## About the Role
The IT Business Analyst serves as a key liaison between business stakeholders and IT teams, translating business needs into practical technology solutions. This role supports departments and business functions across the organization by understanding enterprise-wide processes, improving system effectiveness, and enabling better business outcomes.
The ideal candidate has hands-on experience with business systems and cross-functional processes and is ready to grow into broader business analysis and project responsibilities.
## Key Responsibilities
* Partner with business departments and IT teams to understand business needs, process challenges, and improvement opportunities.
* Gather, document, and clarify business and functional requirements.
* Develop process flows, use cases, and acceptance criteria for system enhancements and projects.
* Support enterprise business applications by analyzing system issues, assisting with configuration, and coordinating enhancement requests.
* Help improve business processes and system effectiveness.
* Perform process mapping and gap analysis across core business workflows.
* Analyze cross-functional processes spanning multiple departments, systems, and teams.
* Participate in solution design discussions with business users, developers, vendors, and technical teams.
* Ensure proposed technology solutions align with organizational priorities, process requirements, and user experience goals.
* Prepare and execute test plans.
* Support user acceptance testing (UAT), document defects, and validate delivered solutions against business requirements.
* Create user documentation, training materials, standard operating procedures, and support guides.
* Analyze business data and reporting requirements to improve visibility into operational performance, process efficiency, service levels, decision-making, and business effectiveness.
* Support change management activities, including communicating system changes and coordinating training readiness.
* Help business users adopt new systems, tools, and processes.
* Manage assigned tasks, small enhancement requests, and project workstreams with guidance from senior team members or project leads.
## Required Qualifications
* Bachelor’s degree in a relevant field of study; equivalent work experience may be considered.
* 2–5 years of experience as a Business Analyst, Systems Analyst, Process Analyst, Data Analyst, Functional Analyst, or similar role supporting business systems and process improvement.
* Direct experience supporting business users, business applications, enterprise processes, reporting needs, system enhancements, or cross-functional improvement initiatives.
* Working knowledge of ERP, SaaS, reporting, workflow, collaboration, productivity, or other business platforms and applications.
* Ability to gather requirements and document business processes clearly.
* Ability to write clear business documentation.
* Effective communication skills with both business and technical audiences.
* Strong analytical and problem-solving skills.
* Strong organizational and follow-through skills.
* Comfortable working with business data using tools such as Excel, reporting platforms, dashboards, SaaS reports, ERP reports, or basic query tools.
* Ability to manage multiple priorities in a fast-paced business environment while maintaining attention to detail.
## Preferred Qualifications
* Experience with ERP LX.
* Experience with other ERP systems such as SAP, Oracle, Microsoft Dynamics, Epicor, Infor, or similar platforms.
* Exposure to enterprise business platforms, workflow tools, reporting solutions, integration tools, collaboration systems, or department-specific applications.
* Experience creating process maps, test scripts, training guides, dashboards, business reports, user documentation, or system support materials.
## Skills & Competencies
* Business analysis
* Business process analysis
* Requirements gathering
* Requirements documentation
* Process mapping
* Gap analysis
* Business systems analysis
* ERP and enterprise applications
* Data analysis and reporting
* Excel and reporting tools
* User acceptance testing
* Test planning and defect documentation
* Business and technical communication
* Analytical and problem-solving skills
* Documentation and attention to detail
* Cross-functional collaboration
* Stakeholder communication
* Change management support
* Organization and follow-through
* Customer/user focus
* Adaptability and willingness to learn
## Education & Experience
**Education**
* Bachelor’s degree in a relevant field of study.
* Equivalent work experience may be considered.
**Experience**
* 2–5 years of experience as a Business Analyst, Systems Analyst, Process Analyst, Data Analyst, Functional Analyst, or similar role.
* Experience supporting business systems and process improvement.
* Direct experience supporting business users, business applications, reporting needs, system enhancements, or cross-functional improvement initiatives.
## Work Arrangement & Schedule
* **Location:** Cincinnati, Ohio, United States
* **Work Arrangement:** Onsite
* **Employment Type:** Not specified in the source job description.
* **Weekly Hours:** Not specified in the source job description.
* **Schedule Flexibility:** Not specified in the source job description.
* **Weekend Requirements:** Not specified in the source job description.
## Compensation & Benefits
The source job description does not provide specific compensation, salary, or benefits information.
## Compliance / Additional Information
The role provides an opportunity for a business analyst with hands-on business systems and cross-functional process experience to develop broader business analysis and project responsibilities over time.