National HR, Safety & Compliance Manager

Company Overview
TopView Sightseeing is a leading provider of innovative sightseeing experiences, offering millions of tourists the opportunity to explore iconic city attractions comfortably and conveniently. Our fleet of modern double-decker buses is equipped with advanced GPS-triggered audio guides available in multiple languages, ensuring an engaging and memorable journey for every guest.

Overview
The National HR, Safety & Compliance Manager leads recruiting administration, hiring coordination, employee onboarding records, standard human-resources documentation, and formal transportation safety and compliance processes across TopView's operations. The manager owns Indeed job advertising and applicant flow, maintains complete and confidential employment and compliance files, and coordinates formal response when serious safety events, accidents, drug or alcohol testing, investigations, audits, or regulatory matters arise.

Role Distinction and Escalation Authority

Operations managers remain responsible for daily field supervision, routine driver communication, immediate operational decisions, and day-to-day safety coaching. This national role becomes involved when an issue requires formal HR action, a serious-incident investigation, drug or alcohol testing, regulatory documentation, compliance review, corrective planning, or coordination across more than one location. The manager provides final HR/compliance guidance within assigned authority and escalates legal, executive, or regulatory matters to the National Operations Director and appropriate company leadership.

Essential Duties and ResponsibilitiesRecruiting, Indeed and Hiring Administration

• Create, post, update, and monitor Indeed advertisements and other approved recruiting sources for drivers, dispatchers, operations, customer-service, maintenance, and support positions.
• Maintain accurate job titles, locations, schedules, minimum qualifications, screening questions, and posting status; remove or refresh advertisements as hiring needs change.
• Monitor applicant flow, screen applications against approved requirements, coordinate interviews with hiring managers, and track candidates through selection or disposition.
• Coordinate conditional offers, background checks, motor-vehicle records, license and qualification verification, pre-employment drug testing when required, and other approved pre-hire steps.
• Ensure hiring decisions and candidate communications are documented consistently and completed in accordance with company policy and applicable requirements.
• Track vacancies, time-to-fill, applicant sources, interview activity, offers, acceptances, and start dates; provide routine recruiting updates to leadership.
• Payroll with preferred experience in Connect team and ADP or similar

HR Administration and Onboarding

• Prepare and maintain standard onboarding packets, offer documentation, Form I-9, tax forms, direct-deposit information, emergency contacts, handbook acknowledgments, policy forms, and position-specific records.
• Coordinate new-hire start dates, orientation schedules, system access requests, training assignments, uniform or equipment needs, and required introductions with the appropriate managers.
• Audit onboarding files for completeness before or shortly after the employee begins work and follow up on missing or expired documentation.
• Maintain confidential personnel and compliance records with controlled access, accurate retention, and timely filing.
• Process and document employee status changes, transfers, promotions, separations, and other approved HR actions.
• Provide managers and employees with consistent guidance on standard HR processes, forms, policies, attendance documentation, and escalation channels.
• Support formal employee-relations reviews by organizing records, gathering statements, documenting findings, and coordinating approved actions with leadership.

Major Safety Events and Accident Management

• Serve as the central HR, safety, and compliance contact for serious accidents, injuries, high-risk events, and significant policy or regulatory concerns.
• Confirm that required accident reports, photographs, witness statements, police information, video-preservation requests, employee statements, and related records are collected and secured.
• Coordinate accident review with operations, maintenance, insurance, legal counsel, third-party administrators, and executive leadership as appropriate.
• Determine and communicate required post-accident administrative steps, including testing coordination, employee status, documentation deadlines, and follow-up assignments, based on applicable policy and regulations.
• Track investigations and corrective plans through completion and maintain an auditable record of findings, decisions, and follow-up actions.
• Identify accident and incident trends and recommend policy, training, process, or control improvements to leadership.

Drug and Alcohol Testing Program

• Administer or coordinate the company's drug and alcohol testing program for covered employees and locations.
• Coordinate pre-employment, random, post-accident, reasonable-suspicion, return-to-duty, and follow-up testing when applicable and authorized.
• Maintain confidential testing records, random-selection documentation, chain-of-custody records, notices, results, and required follow-up information.
• Coordinate with collection sites, laboratories, medical review officers, consortium or third-party administrators, substance-abuse professionals, managers, and employees as appropriate.
• Train or arrange training for managers authorized to make reasonable-suspicion determinations and maintain completion records.
• Monitor testing deadlines, missed tests, refusals, cancellations, and other exceptions; escalate immediately according to policy and applicable requirements.

DOT, Driver and Regulatory Compliance

• Oversee driver qualification and compliance-file standards, including licenses, medical documentation when applicable, motor-vehicle records, training records, testing documentation, and required acknowledgments.
• Monitor document expirations and clearance status and communicate restrictions or missing requirements to the appropriate operations manager before assignment.
• Coordinate internal audits, external audits, notices of violation, information requests, corrective-action plans, and other formal regulatory responses.
• Maintain current compliance calendars, record-retention schedules, policy updates, and evidence of completed corrective actions.
• Partner with NYC Compliance and NYC Training & Development to keep compliance requirements, training materials, testing, and employee records aligned.
• Stay informed of applicable federal, state, and local employment, transportation, drug-testing, and recordkeeping requirements and elevate needed policy changes.

Team Leadership and Reporting

• Set priorities, deadlines, and quality standards for NYC Compliance and NYC Training & Development.
• Review compliance findings, training completion, onboarding status, open investigations, testing activity, and overdue records with direct reports.
• Provide leadership with regular dashboards or reports covering recruiting, hiring, onboarding completion, vacancies, accidents, testing, training, audit readiness, and corrective actions.
• Protect confidential information and ensure sensitive HR, medical, testing, accident, and investigation records are shared only with authorized parties.
• Travel to operating locations when a serious event, audit, investigation, training need, or major compliance concern requires on-site support.

Qualifications

• Five or more years of progressively responsible experience in human resources, recruiting, transportation safety, DOT compliance, employee relations, or a closely related field preferred.
• Two or more years of leadership, program ownership, or multi-location coordination experience preferred.
• Working knowledge of hiring, onboarding, confidential personnel records, accident investigation, transportation documentation, and DOT/FMCSA drug and alcohol testing requirements strongly preferred.
• Strong investigation, documentation, organization, judgment, and professional communication skills.
• Ability to manage urgent and sensitive matters calmly, preserve confidentiality, meet deadlines, and distinguish routine issues from matters requiring formal escalation.
• Proficiency with applicant-tracking or job-posting systems, HR records, spreadsheets, document management, and operational platforms; Indeed and Samsara experience preferred.
• Bachelor's degree in human resources, business, safety, transportation, or a related field preferred; equivalent relevant experience may be considered.
• SHRM, PHR, safety, drug-testing, or transportation-compliance certification is preferred but not required unless specified by company policy.

Schedule and Travel

• This position is based in Dallas and supports employees and operations in multiple markets and time zones.
• Availability outside normal business hours and periodic national travel are required when serious accidents, testing deadlines, urgent employee matters, investigations, audits, training, start-up support, or regulatory issues arise.

Performance Expectations

• Indeed advertisements and applicant pipelines remain accurate, active, and aligned with approved staffing needs.
• Hiring and onboarding records are complete, confidential, and available for audit.
• Serious accidents, testing events, and compliance matters are addressed promptly, testing deadlines are met, exceptions are escalated, and records are documented through closure.
• Driver, training, HR, and compliance records remain current with expiring or missing items identified before they affect operations.
• Direct reports have clear priorities, measurable deadlines, and consistent accountability.

Equal Employment Opportunity

TopView provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment in accordance with applicable federal, state, and local laws. Reasonable accommodations may be provided to qualified individuals with disabilities as required by law.

Note: This job description summarizes the position's primary responsibilities and is not intended to list every duty. Responsibilities may change based on business, legal, regulatory, and operational needs.

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Human resources: 5 years (Required)

Ability to Commute:

• Dallas, TX 75202 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $90,000 - $100,000