VP, Delivery

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200 million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As the VP of Delivery, you will play a pivotal role in establishing Toptal as a leader in the Technology Delivery space by managing the Delivery and operations, growth, and performance of Toptal’s various delivery models. This role requires strong global delivery experience and technical expertise, paired with equally strong leadership skills to drive strategic alignment cross-functionally as you build, grow, and optimize each delivery model.

One of your primary focus areas will be defining, building out, and scaling our Delivery methodologies and frameworks. As the leader of this new business, you’ll be responsible for developing and executing a strategy that ensures we scale effectively while delivering exceptional customer satisfaction and support quality. You’ll manage the portfolio of service offerings, create reliable support models and quality metrics, and optimize cost structures, all while finding innovative ways to enhance client support and grow recurring revenue. Your role will be crucial in balancing profitable growth with operational excellence as you shape the future of this key part of our business.

This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

In this role, you will be responsible for driving growth across Toptal’s delivery models, focusing on increasing revenue while maintaining our high level of customer satisfaction and delivery best practices. You will manage a Delivery team supporting Toptal’s technology services revenue.

Establish and Grow Managed Services, acting as the driving force to build a world-class Managed Services organization with multiple support structures and service offerings. You will be responsible for driving the foundational strategy and execution of a new model, driving scalability, expanding initial opportunities, and balancing growth with delivery best practices. You will play a key role in aligning our Managed Services strategy with the broader go-to-market initiatives of our Practices and Sales teams.

Optimize and Maintain Managed Delivery, overseeing existing operations to deliver high-quality outcomes for our clients within appropriate budgets and timelines. Within Managed Delivery, you will identify areas that add risk to delivery execution and explore mitigation strategies.

Optimize and Manage Individual and Teams Talent for Top Clients, contributing to strategic account planning, identifying opportunities within existing relationships, and maximizing the value of our talent strategy with clients.

Across all Delivery Models, you will proactively evaluate our existing processes to identify and implement improvements to increase revenue and improve client experience. You will collaborate with sales leadership to identify and expand delivery’s footprint across our client base.

This is a leadership position that demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. Critical for success is your ability to work both on the front lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Sales, Legal, and Finance. This role will coordinate with and present strategic decisions to Toptal’s Senior Leadership and Technology Services CEO to ensure the business is aligned with the broader growth goals of Toptal and represents the Toptal brand in every aspect.

• Accomplish work objectives through leading and supervising other Toptal team members within the Delivery subfunction.
• Establish objectives and initiatives for the team, recommend the team’s structure and jobs, and organize, assign, delegate, oversee, and monitor work.
• Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• Master’s degree in Engineering, Business, or a related field is preferred.
• 15 years of technology services and/or managed services experience
• 5 years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles.
• Proficient in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security.
• Expert knowledge in project delivery and agile methodologies
• Demonstrated success in building and launching a new business or product offering from scratch.
• Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.
• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.
• Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level.
• Outstanding written and verbal communication skills, including proposals and presentations.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Essential Job Functions

• Regularly and reliably attend scheduled virtual team meetings on camera.
• Work independently with minimal supervision.
• Use all required digital collaboration tools.
• Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt