Machinery Parts & Service Administrator

Position: Machinery Parts & Services Administrator

Location: DeKalb, IL

Hiring Manager: Sinisa Stojanovic

Shift: 1st Shift

Pay Rate: $27.65/hour

Summary Description

The Machinery Parts & Services Administrator supports the Heat Seal Machinery department by coordinating parts orders, service calls, and customer support activities. This role serves as a key connection between customers, suppliers, and internal teams to ensure timely service, accurate order processing, and high-quality support.

What You’ll Be Doing

• Coordinate parts orders and service calls for machines in the field
• Answer calls and work directly with customers and account managers to troubleshoot and resolve issues
• Quote, schedule, and process parts orders, replacements, and service requests in a timely manner
• Manage expedited orders when necessary
• Process customer complaints, returns, and credits
• Maintain and manage both current and legacy parts inventory
• Monitor back orders and work with suppliers to ensure timely fulfillment
• Inspect incoming and outgoing parts to ensure quality standards are met
• Support both internal and external customers with parts and service needs related to machinery and heat seal tooling
  
  

We’d Love to Hear From You If

• You can prioritize workload and effectively multitask
• You are proficient in Microsoft Word, Excel, Outlook, and ERP systems
• You have strong customer service and communication skills
• You are proactive with decision-making and problem-solving
• You have supply chain or logistics experience (preferred)
• You can read and understand BOMs and schematics
• You have a strong understanding of mechanical systems
• You have experience troubleshooting or working with complex machinery (including pneumatics and mechanical systems)
• You have 3–5 years of business-to-business customer service or field service experience
  
  

Benefits

At TOPPAN Packaging Americas, we offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement
  
  

Equal Opportunity Employer

TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.