Client Engagement Lead

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.

TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.

Want to learn more? Visit us at packaging.toppan.com

Summary Description

While reporting to the Segment Customer Service Manager for the TOPPAN Perimeter of the Store business segment (Formally Highland Packaging facility), you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment. Additionally, you will become knowledgeable regarding product line focused on thermoforming clam shell production

What You’ll Be Doing

• Identify and support business development opportunities to expand our services with current and/or new clients.
• Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations.
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope.
• Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools.
• Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable.
• Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork.
• Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members.
• Oversee capacity needs to help identify resources required and escalate when needed.
• Develop and maintain a positive relationship with your creative and production colleagues.
• Responsible for reporting productivity and profitability on the business.
• Provide relevant and appropriate administrative needs required for the work.
  
  

Contacts

• Interacts across teams with multiple disciplines at all levels, collaborating on projects, making recommendations to influence change, giving guidance using their knowledge and expertise.
• External client interaction in support of our Client Service team.
  
  

Level Of Responsibility

• Is expected to work collaboratively with customers and other creative associates within a project.
• Is expected play an active role in preparing for business pitches and creative presentations.
• Is expected to represent Trident’s creative group with polish and poise while embodying our core values internally and externally.
  
  

Decision-Making Authority

• Uses industry experience, customer knowledge and Trident policy understanding to determine best approaches to customer issues.
• Consults with and implements the Creative Director’s perspective into customer facing communication.
  
  

Physical And Sensory Demands

• Extensive DSE (Display Screen Equipment) use.
• Extensive periods of concentration, colour accuracy and attention to detail.
• Prolonged periods of sitting with opportunity to take breaks when required.
  
  

Working Environment

• Office working environment.
  
  

This is a HYBRID position located out of our Cincinnati, OH Office

We’d Love To Hear From You If

• Understands account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing
• Is able to resolve everyday problems looking at the bigger picture, knowing when to escalate.
• Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems
• Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard in error free artwork.
• Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools.
• Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope.
• A strong understanding of consumer brands and branding.
• Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective.
• Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines.
• Strong overall project management skills, including experience working within a workflow and KPI management.
• General knowledge of Adobe Creative Suite and other applicable creative programs
• Is commercially astute and able to identify growth opportunities.
• Able to lead projects end to end with positive results and outcomes.
• Has the desire to upskill and takes a proactive role in their development.
• A cursory understanding of the post design/production process.
  
  

Education Required

Bachelor’s Degree

Education Preferred

BA in Business Management, Communications, Graphic Arts or Marketing

Experience

2 years agency experience managing projects, budgets and communicating directly with clients.

At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees’ overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.