Director of Vendor Success Management

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role:

As the Director of Vendor Success Management, you will lead a high-performing team of Vendor Success Managers (VSMs) dedicated to driving vendor satisfaction, retention, and revenue growth through proactive, scalable engagement strategies. You'll champion the value of our premium services—such as enhanced security, automation, and detailed remittance access—while identifying new opportunities to expand Bottomline's footprint within our existing vendor base.

This is a strategic leadership role that requires a balance of operational excellence, cross-functional collaboration, and a deep understanding of vendor needs. You'll work closely with teams across Vendor Enrollment, Product, Marketing, and Account Management to ensure our vendors thrive within the Paymode ecosystem.

How you'll contribute:

• Lead and Inspire a High-Impact Team
• Build, coach, and scale a team of VSMs to deliver consultative, data-driven vendor engagement.
• Develop and execute a strategic vision for the team, aligning efforts with business goals and vendor success metrics.
• Foster a culture of accountability, continuous improvement, and professional growth.
• Ensure accurate and consistent use of Salesforce and other business systems for tracking, reporting, and performance analysis.
• Drive Vendor Success and Revenue Protection
• Leverage data to monitor and improve vendor performance across key metrics (e.g., transaction volume, premium feature adoption, payer relationships).
• Identify and act on opportunities to enhance vendor value realization and reduce churn.
• Implement scalable outreach initiatives that position the VSM team as trusted advisors.
• Collaborate Across the Business
• Partner with internal stakeholders to streamline processes, resolve issues, and unlock new growth opportunities.
• Advocate for vendor needs across Product, Marketing, Sales, Operations, and Executive Leadership.
• Enhance the Vendor Enrollment experience to increase premium service adoption and reduce rescinds.
• Serve as a communication bridge between vendors and internal teams, ensuring alignment on goals, feedback, and product enhancements.
  

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 3 years of experience managing high-performing teams.
• 10 years in customer success, account management, or sales—preferably in SaaS, FinTech, or Payments.
• Strong analytical mindset with a proven track record of using data to drive decisions and outcomes.
• Exceptional communication skills—both written and verbal.
• Demonstrated ability to lead through change, optimize processes, and inspire teams.
• Highly organized, collaborative, and results-oriented.
• Comfortable navigating fast-paced, cross-functional environments.
  
  

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.