What are the responsibilities and job description for the MBA Intern, AI Transformation & GTM Strategy position at Topline Pro?
About Topline Pro
We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (COO) with an excellent team of 112 rockstars with plans to expand more in 2026. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.
We're well funded with over $44M of capital raised from YC, Northzone, Forerunner, Bonfire, TMV and BBG. Most recently we closed our $27M Series B in Summer 2025. We have a few years of runway, and we’ve experienced rapid growth in the past year. We’re expanding RevOps and looking for an leader who can further build on our foundation and scale the team.
We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
About The Role
We're looking for an MBA Summer Intern to drive strategic projects across Topline Pro's go-to-market organization. This role will report to our Chief Operating Officer and work closely with our RevOps, Revenue, and Operations teams.
The primary focus this summer will be accelerating Topline Pro's AI transformation. We're shipping automations, have rolled out Claude org-wide, and have built a framework for how AI projects get prioritized and built across teams. Now we need someone who can help us go deeper by turning early wins into repeatable playbooks, driving cultural adoption, and making sure our approach stays strategic as usage scales. Beyond AI transformation, you'll take on additional strategic projects in areas like competitive positioning and pricing strategy.
You'll be embedded in real workstreams, partnering with team leads, and expected to deliver work that directly shapes how Topline Pro operates and competes.
⚡ What You'll Do
Lead Topline Pro's AI Transformation Strategy (Primary Project)
At Topline Pro, we’re not just hiring for skills. We’re hiring people who embody our core values in how they work, collaborate, and build. Here’s what that looks like in this role:
No Bullsh*t: You value clarity, directness, and real impact. You speak plainly, cut through complexity, and focus on what matters. You don’t posture; you solve. Your work and communication are honest, transparent, and rooted in what’s best for the team and our customers.
Think Big, Learn Fast: You’re energized by ambitious goals and unafraid to tackle messy, ambiguous problems. You take an iterative approach by testing, learning, and improving quickly. You value momentum over perfection and believe that learning happens fastest through building and doing.
One Team, One Dream: You win by working together. You collaborate with empathy, celebrate shared wins, and show up for your teammates, especially when things get hard. You believe trust, respect, and shared ownership are the foundation of great teams.
Empower Every Voice: You seek input from others and value different perspectives, especially when building systems that serve multiple teams. You communicate clearly, listen actively, and make it easy for others to contribute. You care about outcomes that serve everyone, not just your lane.
Be an Owner: You take responsibility for outcomes, not just tasks. You act in the company’s best interest by driving meaningful results, moving with urgency, and treating every dollar and decision like it’s your own. You don’t wait for permission; you see problems and take action.
BOOM!: You take pride in doing great work and lift others up when they do the same. You believe celebration fuels momentum. Whether it’s a major launch or a quiet win, you’re someone who recognizes and amplifies great work across the team.
We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (COO) with an excellent team of 112 rockstars with plans to expand more in 2026. We serve thousands of local service businesses and were named as one of the 2023 and 2024 top 50 Tech Companies building for SMBs.
We're well funded with over $44M of capital raised from YC, Northzone, Forerunner, Bonfire, TMV and BBG. Most recently we closed our $27M Series B in Summer 2025. We have a few years of runway, and we’ve experienced rapid growth in the past year. We’re expanding RevOps and looking for an leader who can further build on our foundation and scale the team.
We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
About The Role
We're looking for an MBA Summer Intern to drive strategic projects across Topline Pro's go-to-market organization. This role will report to our Chief Operating Officer and work closely with our RevOps, Revenue, and Operations teams.
The primary focus this summer will be accelerating Topline Pro's AI transformation. We're shipping automations, have rolled out Claude org-wide, and have built a framework for how AI projects get prioritized and built across teams. Now we need someone who can help us go deeper by turning early wins into repeatable playbooks, driving cultural adoption, and making sure our approach stays strategic as usage scales. Beyond AI transformation, you'll take on additional strategic projects in areas like competitive positioning and pricing strategy.
You'll be embedded in real workstreams, partnering with team leads, and expected to deliver work that directly shapes how Topline Pro operates and competes.
⚡ What You'll Do
Lead Topline Pro's AI Transformation Strategy (Primary Project)
- Partner with Sales, CX, and Marketing leaders to identify high-impact opportunities for AI-powered workflows and automations
- Run discovery sprints with team leads to surface pain points, map current workflows, and prioritize builds based on time savings and business impact
- Help maintain and evolve Topline Pro's AI governance framework: usage policy, guidelines, and project intake processes that enable fast experimentation without unnecessary risk
- Champion cultural adoption of AI across the organization by helping teams move from awareness to active usage by celebrating wins, sharing learnings, and making AI feel accessible rather than intimidating
- Build and refine playbooks that help non-technical teams identify, scope, and ship their own AI workflows
- Track and measure the impact of AI initiatives (time saved, cost per outcome, adoption rates) and synthesize learnings into recommendations
- Document and systematize successful AI workflows so they can be replicated across teams
- Conduct competitive positioning analysis to inform how Topline Pro differentiates in market
- Analyze pricing strategy, discounting patterns, and packaging to surface recommendations that improve deal quality and retention
- Deliver structured recommendations to leadership with clear frameworks and supporting data
- Currently pursuing an MBA with a focus on operations, strategy, or technology
- Strong analytical chops and comfortable with data, frameworks, and structured problem-solving
- Genuine curiosity about AI and how it changes how teams work
- Hands-on experience with tools like Claude, ChatGPT, or similar
- Ability to operate in ambiguity by taking a loosely defined problem, structuring it, and driving toward a recommendation
- Strong written and verbal communication skills
- Energized by fast-paced, startup environments where priorities shift and scrappiness matters
- Bias toward action by shipping something imperfect than wait for the perfect plan
At Topline Pro, we’re not just hiring for skills. We’re hiring people who embody our core values in how they work, collaborate, and build. Here’s what that looks like in this role:
No Bullsh*t: You value clarity, directness, and real impact. You speak plainly, cut through complexity, and focus on what matters. You don’t posture; you solve. Your work and communication are honest, transparent, and rooted in what’s best for the team and our customers.
Think Big, Learn Fast: You’re energized by ambitious goals and unafraid to tackle messy, ambiguous problems. You take an iterative approach by testing, learning, and improving quickly. You value momentum over perfection and believe that learning happens fastest through building and doing.
One Team, One Dream: You win by working together. You collaborate with empathy, celebrate shared wins, and show up for your teammates, especially when things get hard. You believe trust, respect, and shared ownership are the foundation of great teams.
Empower Every Voice: You seek input from others and value different perspectives, especially when building systems that serve multiple teams. You communicate clearly, listen actively, and make it easy for others to contribute. You care about outcomes that serve everyone, not just your lane.
Be an Owner: You take responsibility for outcomes, not just tasks. You act in the company’s best interest by driving meaningful results, moving with urgency, and treating every dollar and decision like it’s your own. You don’t wait for permission; you see problems and take action.
BOOM!: You take pride in doing great work and lift others up when they do the same. You believe celebration fuels momentum. Whether it’s a major launch or a quiet win, you’re someone who recognizes and amplifies great work across the team.