Sales Technology Operations Manager

• Work cross-functionally with departments to design, implement, and refine tools and processes that drive sales efficiency; defining and documenting system, process, and requirements for new and updated venue sales teams.
• Build, manage, and maintain Salesforce reporting specific to venue sales operations.
• Act as a subject matter expert (SME) on sales processes and sales users need to review and triage venue system help requests, resolve training and process-related issues, and identify items requiring approval and escalation.
• Consolidate and translate field requests into structured, prioritized project requirements in partnership with the sales systems team, serving as the communication hub between venue sales teams, leadership, and system stakeholders to ensure alignment and smooth deployment of changes.
• Plan and execute user interface testing (UAT) related to system rollouts, updates, and ongoing maintenance across sales user profiles in coordination with QA and Smoke Testing executed by sales systems team.
  
  
  

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.