What are the responsibilities and job description for the Senior Account Executive position at Topeka Scarecrows?
Senior Account Executive
The Topeka Scarecrows are seeking a highly motivated and results-driven Senior Account Executive to join our dynamic sales team. This pivotal role focuses on driving significant revenue growth through the sale of new season tickets, partial plans, group packages, event suites, premium seating, and related services. You will be responsible for proactively prospecting, networking, and building strong, lasting relationships with clients. This position requires attending events, delivering world-class service, and creating tailored communications, events, and programs to meet diverse client needs. Additionally, the Senior Account Executive will oversee the group sales process from initial engagement and deposits through fulfillment and execution, manage the single-game premium experience, and contribute to other revenue-generating projects as they arise.
Responsibilities:
- Meet and exceed individual and team new business revenue goals, with a strong emphasis on group and single-game suite rentals.
- Establish and nurture relationships for group and single-game event suite clients.
- Manage the execution of all Fan Experience Packages, including pre-game hockey tournaments, post-game signing sessions, national anthem performances, and more.
- Serve as the primary point of contact and trusted advisor for an assigned account base.
- Identify opportunities to sell upgrades, add-ons, and generate referrals from existing clients.
- Build strong relationships with assigned accounts through proactive communication, including seat visits, phone calls, emails, and other touchpoints.
- Effectively communicate all team events and available inventory to potential and existing clients.
- Proactively address and resolve all customer complaints, requests, and inquiries from the assigned account base, handling challenging situations with professionalism.
- Ensure all ticket member information and data are accurate and complete for assigned accounts.
- Assist in developing and delivering customized benefits, programs, and events to drive loyalty within group and single-game suite accounts.
- Ability to stand, set up and break down sales tables, and work evenings, weekends, and holidays as needed, in addition to traditional business hours.
- Undertake other projects as assigned to support organizational goals.
Qualifications:
- Bachelor’s degree in business, sales, marketing, sports management, or a similar concentration is required.
- Prior ticket sales or service experience, preferably within the sports or entertainment industry.
- Exceptional communication skills (interpersonal, verbal, written, and sales presentation).
- Strong problem-solving abilities, creativity, attention to detail, and a collaborative team-player mindset.
- Excellent relationship-building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues.
- Working knowledge of ticketing systems.
- Previous experience with a CRM system (e.g., Salesforce, Microsoft Dynamics).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.