What are the responsibilities and job description for the Lead Technician position at Topa Group, Inc.?
About The Job
Title: Access Control & CCTV Lead Technician
Location: Charlotte, NC
Salary Range: $70K–$80K
Topa Group is partnered with a premier security systems integrator in Charlotte. We are seeking a highly skilled Lead Technician specializing in enterprise-level Access Control and IP Video Surveillance. This is a leadership role designed for a "working lead" who can expertly program complex systems while managing a field crew of 2–5 technicians. You will oversee projects from rough-in through commissioning, ensuring all installations meet our high standards for quality and local Charlotte code compliance.
Key Responsibilities
- System Leadership: Lead a crew of 2–5 technicians on-site, directing daily tasks and ensuring project milestones are met.
- Installation & Programming: Hands-on installation and high-level programming of integrated security platforms including Avigilon, Axis, Milestone, Digital Watchdog, Paxton, and Software House.
- Technical Troubleshooting: Diagnose and resolve complex networking and hardware issues, including IP camera configurations, server setups, and controller communication errors.
- Quality Control: Conduct final walk-throughs and commissioning to ensure all system components function according to the scope of work and client expectations.
- Project Documentation: Maintain accurate as-built drawings, device schedules, and daily progress reports.
- Client Interface: Serve as the primary on-site point of contact for clients, providing professional system demonstrations and basic user training.
Qualifications & Experience
- Experience: 5 years in the commercial security industry, with at least 2 years in a lead or supervisory capacity.
- Technical Proficiency: Extensive experience with the installation and programming of major manufacturers (Avigilon, Axis, Milestone, and/or Software House preferred).
- Networking: Strong understanding of IP networking, including VLANs, POE power budgets, and network rack builds.
- Leadership: Proven ability to manage, mentor, and motivate a small field team.
- Compliance: Deep knowledge of low-voltage electrical standards and building codes.
- Licensing: Valid driver’s license and ability to pass a state-required security background check (North Carolina Alarm Systems Licensing Board).
Work Environment & Benefits
- Field-Based: Majority of time spent at job sites across the Charlotte Metro area.
- Competitive Benefits: Includes 401(k) with company match, comprehensive health, dental, and vision insurance.
- Professional Growth: Paid training and manufacturer-specific certification opportunities.
- Tools & Tech: Company-provided vehicle, laptop, and specialized testing equipment.
Salary : $70,000 - $80,000