Project Manager

Top Workforce Solutions is seeking a proactive Project Manager for the Furnishing Department in Brooklyn, NY. This role oversees contract projects from bid through installation, managing client relationships and coordinating with Estimating, Purchasing, Warehouse, and Logistics teams to ensure seamless project execution and client satisfaction.

Compensation:

$90,000 – $100,000 annually

Excellent PTO Package

Hours: M-F 9am-5pm

Please note: This position does not include medical benefits.

Key Responsibilities:

·     Respond promptly to bid requests, acknowledging inquiries and scheduling discovery calls or site visits.

·     Validate scope and documentation by coordinating with the Estimating team to assess.

·     Conduct needs assessments by engaging with clients to understand preferences, budgets, and timelines, ensuring clear communication of these details to internal teams.

·    Manage follow-up communications post-estimate, answering questions and maintaining client engagement to facilitate bid approval.

·  Maintain consistent communication contact from bid through installation.

·    Translate vendor lead times into realistic schedules, managing client expectations around delivery and site readiness.

·     Provide proactive updates regarding delays or issues, communicating transparently to uphold trust.

·   Coordinate with the Design team for Value Engineering or alternative solutions, ensuring timely delivery of options aligned with client motivations.

·    Oversee project workflows, ensuring departmental handoffs and adherence to procedures.

·    Verify all documentation, including Delivery Checklists, Floor Plans, and Installation Guides, are completed and provided to Warehouse at least 48 hours prior to shipment.

·    Monitor and address internal errors, collaborating with department heads to implement continuous improvements.

·    Enforce strict adherence to change order protocols; no scope changes are executed without formal approval.

·     Verify and coordinate payment processes with Finance, ensuring deposits and balances are cleared before shipment.

·    Collaborate with Logistics and Staging teams to plan delivery schedules, seeking efficiencies through route optimization and fleet management.

·   Confirm site readiness conditions (elevator access, loading docks, insurance requirements) are in place before logistics deployment.

·    Collaborate daily with Estimating, Design, Purchasing, Finance, Warehouse, and Logistics teams.

·    Serve as the primary client contact with Developers and Owners, and coordinate with Building Management for site access and safety compliance.

Qualifications:

·       Proven experience in project management, account management, or operations.

·       Strong service-oriented mindset; comfortable engaging with clients early and often.

·       Excellent verbal and written communication skills, capable of explaining complex logistics simply.

·       Highly organized, process-driven, and attentive to workflow standards.

·       Technical proficiency in Odoo, Google Sheets/Drive, and Slack.

Top Workforce Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.