What are the responsibilities and job description for the Luxury Reservations Agent position at Top Villas?
Job Opportunity: Reservation Sales Agent at Top Villas
Top Villas is one of the world’s leading luxury villa rental companies, offering more than 20,000 exceptional homes across 150 sought-after destinations worldwide. As we continue to grow, we’re looking for a commercially driven Luxury Villa Sales Consultant to join our team.
This is a fantastic opportunity for a confident, relationship-led salesperson who enjoys converting high-quality enquiries, delivering exceptional service and helping clients book unforgettable luxury travel experiences. If you have a background in sales, travel, hospitality or another consultative customer-facing environment and you’re motivated by targets and earning potential we’d love to hear from you.
Our consultants work with clients by phone, email and live chat to understand their travel plans, recommend the right villas and convert enquiries into bookings. For the right person, this is a genuine opportunity to build a rewarding career in luxury travel sales with uncapped commission and strong earning potential.
The role
As a Luxury Villa Sales Consultant, you’ll manage villa rental enquiries from new and existing clients, guiding them through the booking process from first enquiry to confirmed stay. You’ll combine outstanding customer service with a commercial mindset, building trust, understanding client needs and converting enquiries into high-value bookings.
You’ll work closely with our UK sales team, use our CRM system to manage leads effectively and play an important role in driving revenue, repeat business and customer retention.
Key responsibilities
- Manage inbound villa rental enquiries via phone, email and live chat
- Build strong relationships with clients and deliver a highly personalised sales experience
- Understand client requirements and recommend tailored villa stays based on their needs
- Convert enquiries into bookings while working towards individual sales and conversion targets
- Maximise opportunities for repeat business and customer retention
- Keep CRM records up to date, manage follow-ups and capture valuable customer insights
- Collaborate with colleagues across the US and UK sales teams to deliver an exceptional customer journey
- Maintain excellent product knowledge across destinations, villas and client preferences
What we’re looking for
We’re looking for someone who is confident, organised and commercially minded, with a genuine passion for delivering exceptional service and achieving results.
Essential
- Experience in a sales, travel sales, reservations, hospitality or other customer-facing commercial role
- Strong communication skills, both written and verbal
- Confidence-building relationships with clients and handling enquiries over the phone, email and live chat
- A target-driven mindset and motivation to achieve sales and conversion goals
- Strong organisational skills, attention to detail and the ability to manage multiple enquiries at once
- A professional, polished and customer-focused approach
- Availability to work a rota that includes one weekend day per week
Desirable
- Experience in luxury travel, villa rentals, hospitality, reservations or high-end customer service
- Experience using a CRM system
- Consultative sales or upselling experience
Benefits:
- Competitive salary with uncapped commission.
- All warm/hot leads provided to maximize conversion opportunities.
- Comprehensive training and ongoing support to enhance your sales skills.
- Opportunities for career advancement within a fast-growing organization.
- Enjoy a fun and supportive work environment.
- Be part of a dynamic team with global ambitions.
Working Hours:
Full-time position with flexible scheduling available between 9am and 8:00pm, Monday through Sunday.
If you’re ready to join a high-performing team and embark on an exciting career journey, apply now to become a part of the Top Villas family!
Job Type: Full-time
Pay: $35,000.00 - $120,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $35,000 - $120,000