What are the responsibilities and job description for the IT Senior Operations Specialist position at Top-Us?
Job Details
IT Senior Operations Specialist - Yonkers, NY
Position: IT Senior Operations Specialist
Industry: Manufcturer
Location: Yonkers, NY
Salary: 60-90k
Status: Full time/Direct Hire
Work Style: In Person
Working Hour: 9-5pm
Ref #: 33241
Responsibilities
IT Senior Operations Specialist - Yonkers, NY
Position: IT Senior Operations Specialist
Industry: Manufcturer
Location: Yonkers, NY
Salary: 60-90k
Status: Full time/Direct Hire
Work Style: In Person
Working Hour: 9-5pm
Ref #: 33241
Responsibilities
- Support and maintain enterprise IT infrastructure, networks, servers, and end-user systems.
- Troubleshoot hardware, software, network, and system issues.
- Lead or participate in IT infrastructure and system implementation projects.
- Manage system updates, security, backups, and disaster recovery activities.
- Coordinate with vendors and internal departments to support business operations.
- Create and maintain technical documentation and IT standards.
- Identify opportunities to improve IT performance, security, and operational efficiency.
- Maintain network infrastructure (firewalls, switches, routers, VPN, Wi-Fi)
- Monitor and enhance network security and performance
- Work with protocols like SD-WAN, OSPF, and BGP
- Provide Tier 1–2 support and help desk backup
- Manage IT inventory, updates, and vendor coordination
- Respond to support tickets (Jira preferred)
- Assist with disaster recovery, audits, and policy documentation
- Evaluate projects and vendors; support proposals and planning
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- 2-5 years of corporate IT experience.
- Broad knowledge of infrastructure, networking, desktop support, cloud technologies, and IT operations.
- Experience with Microsoft technologies, virtualization, and networking preferred.
- Strong troubleshooting, communication, and project coordination skills.
- Experience in a manufacturing environment is a plus.
- Japanese language skills are a plus but not required.
- Strong interpersonal skills with the ability to work effectively in a multicultural environment.