What are the responsibilities and job description for the Travel Coordinator position at Top Tier Travel?
Concierge Coordinator
We are looking for a highly organized, resourceful, and proactive Concierge Coordinator to join our team.
This is not a traditional assistant role. We're looking for someone who genuinely enjoys solving problems, thrives under pressure, and takes ownership of tasks from start to finish. The ideal candidate is the type of person who finds a way when others see roadblocks.
What You'll Do
• Coordinate travel arrangements, hotel bookings, and special client requests
• Manage multiple projects and deadlines simultaneously
• Communicate with luxury hotels, brands, vendors, and partners worldwide
• Handle high-profile and high-expectation clients with professionalism and discretion
• Research destinations, experiences, restaurants, and unique opportunities
• Track details, follow up relentlessly, and ensure nothing falls through the cracks
• Assist with client communications and operational tasks across the business
Who You Are
• Exceptionally organized and detail-oriented
• A natural problem solver who doesn't accept "no" as the final answer
• Highly resourceful and able to think creatively under pressure
• Calm, professional, and confident when dealing with demanding clients
• Obsessed with follow-through and execution
• Passionate about travel, hospitality, and creating exceptional experiences
• Comfortable managing many moving pieces at once
• Excellent written and verbal communication skills
• Self-motivated and capable of working independently
What Success Looks Like
• Problems are solved before they become issues
• Clients feel taken care of at every stage of their experience
• Deadlines are never missed
• Details are never overlooked
• The team can trust that once a task is assigned, it gets completed
The Type of Person Who Thrives Here
Someone who color-codes spreadsheets for fun, keeps detailed checklists, loves travel, enjoys finding impossible reservations, can handle difficult personalities with grace, and gets genuine satisfaction from making things happen.
If you're the person your friends call when they need something impossible figured out, we'd love to hear from you. ✈️🤍
Bonus Points For:
• Luxury travel, hospitality, concierge, or executive assistant experience
• Experience working with high-net-worth individuals
• Familiarity with luxury hotels, airlines, restaurants, and VIP experiences
• Strong organizational systems and project management skills
This role is ideal for someone who loves organization, thrives in fast-paced environments, and gets excited by turning complex requests into seamless experiences.