What are the responsibilities and job description for the Customer Service Specialist position at Top Tier Events?
Customer Service Representative Job Purpose: Attract and Serve customers by providing product and service information at events and promotions.
Do you want to be a manager but don’t have the experience? In this position, you can also get involved with our management training.
Customer Service Representative Job Duties.
- Attract potential customers by answering product and service questions. Suggest information about products and services.
- Open customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint.
- Determine the cause of the problem.
- Select and explain the best solution to solve the problem.
- Expedite correction or adjustment.
- Follow up with customer to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed.
- Speak loudly sometimes.
Qualifications.
This stuff. ---> Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Some Reasons Why We're Excited.
- Meet great people and Network.
- Make a difference
- Be a part of a team.
- Opportunities for Progression.
- Stimulating Environment
- Leadership and development tracks for ambitious team members
- Opportunity to Travel.
Send in your resume if you're a team player looking to take the next step in your career!
Top Tier provides equal employment opportunities.