What are the responsibilities and job description for the Customer Service Representative position at Top Tier Events?
Are you an excellent communicator looking to leverage you skills into a rewarding career? Top Tier Events is hiring a Customer Success Specialist in Saint Louis, MO. The Customer Success Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency and professionalism.
Customer Success Specialist Qualifications:
- Superior verbal & written communication skill-sets
- Work with a sense of urgency; demonstrate timely and thoroughly execution
- Upbeat & outgoing mindset with positive energy
- Interacts successfully with individuals and also teams
- Maintains fruitful customer connections
- Prior customer service or sales experience
- Interacts successfully along with all amounts of management as well as staff members
- Ability to work effectively independently and within a team to perform all tasks as assigned
- High school diploma or equivalent
- 1 year prior sales coordination or customer support experience
- Prior SAP experience is a plus
- Flexible with an ability to handle multiple tasks when priorities shift
Customer Success Specialist Tasks & Duties
- Drive decisions that support internal/external programs, customers and product/order commit dates
- Enter, track, monitor and coordinate customer materials.
- Complete sales transactions and new account registrations
- Manage time with customer efficiently and effectively
- Provide timely communication, leadership, and continuous feedback towards process improvement.
- Adaptable, able to work in a constant change and fast paced environment.
- Specific customer purchase order processing
- Analyze customer needs and provide appropriate solutions
- Handle customer inquiries, complaints, and escalations in a professional manner
- Maintain accurate and detailed records of customer interactions
Looking to take the next step in your career? Submit your resumé to apply today!
Pay: $23.35 - $28.12 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $23 - $28