What are the responsibilities and job description for the Account Manager position at Top Talent LLC?
Account Manager - Joplin, MO
Position Overview
Our client is seeking a customer-focused Account Manager to help grow and retain existing shipper relationships within their freight brokerage division. This is a Hunter/farmer-style role ideal for someone who excels at nurturing client relationships, identifying new opportunities within existing accounts, and re-engaging older or inactive customers that have untapped potential.
The right candidate will combine operational know-how with a consultative sales mindset, working closely with customers and internal carrier teams to deliver exceptional service, competitive pricing, and sustainable growth.
Key Responsibilities
- Grow wallet share with assigned accounts by identifying additional lanes, modes, or service opportunities.
- Reignite older or dormant customers by re-establishing relationships, understanding current shipping needs, and positioning our value proposition.
- Act as the primary point of contact for day-to-day communication, load tendering, and issue resolution for assigned clients.
- Partner with Carrier Sales and Operations to ensure on-time delivery, margin protection, and customer satisfaction.
- Develop and execute account growth plans, including quarterly business reviews and performance metrics.
- Maintain detailed account activity in CRM (e.g., HubSpot, Salesforce) to track volume, margin, and engagement levels.
- Provide accurate rate quotes and assist with spot pricing opportunities to maximize revenue and service consistency.
- Collaborate with leadership to establish competitive pricing and service strategies for assigned accounts.
- Stay current on market trends, capacity changes, and competitive pricing to proactively communicate opportunities and risks to customers.
Qualifications
- 3-5 years of experience in freight brokerage, 3PL, or logistics account management.
- Proven success in growing existing business and managing key relationships.
- Strong understanding of Truckload, LTL, and Managed Transportation markets Excellent communication and relationship-building skills with both customers and internal teams.
- Highly organized and detail-oriented, with a proactive approach to problem-solving.
- Comfortable working in a fast-paced, high-transaction environment.
- Proficiency in TMS platforms (e.g., McLeod, Ascend TMS, Mercury Gate) and CRM systems.
- Self-motivated, accountable, and team-oriented.
Why Join Us
- Work with an experienced team that values integrity, transparency, and performance.
- Access to the tools and support you need to succeed operational, carrier, and executive backing.
- Competitive compensation with real upside for results.
- Collaborative, entrepreneurial culture where your impact is visible and rewarded.
Salary : $65,000 - $85,000