What are the responsibilities and job description for the IT Support Technician position at Top Prospect Group?
Job Details
Love solving problems and supporting people? Step into a role where you re the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you ll serve as the frontline of support troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You ll Do:
- Provide responsive, high-quality remote IT support via phone, email, and remote tools.
- Deliver excellent customer service and build trust with clients.
- Troubleshoot issues, escalate when needed, and follow through to resolution.
- Support end-user training and ensure customer satisfaction.
- Collaborate with internal teams, vendors, and partners to stay updated on technologies.
- Uphold company values, culture, and cybersecurity requirements.
- Identify improvements on procedures and practices
- Escalate application issues to vendors.\
What You Bring:
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Professionalism, empathy, and a solutions-oriented mindset.
- Comfort working independently in a remote role.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $50,000 - $60,000