IT Helpdesk Technician

Ready to launch or grow your IT career? Join a hands-on support team where you’ll solve real technical challenges, work directly with end users, and—if you choose the hybrid path—get valuable experience supporting technology in the field.

Temp to Perm -convert within 6months

Onsite and Remote

$20-25/hr

Technical support via phone, level 1 support

We are seeking a Help Desk Technician I to provide technical support across a variety of client environments. This is a customer-facing role focused on troubleshooting Windows, Microsoft 365, hardware, applications, and user account issues.

Depending on the position, technicians will either work primarily from the office or spend approximately 30% of their time traveling to scheduled client sites for hands-on support and technology projects.

What You’ll Do

• Provide Level 1 technical support by phone, email, portal, and remote sessions.

• Troubleshoot Windows 10/11 workstations, applications, printers, peripherals, and performance issues.

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

• Perform basic Active Directory and Entra ID administration, including password resets, account changes, groups, permissions, and licenses.

• Document troubleshooting steps, resolutions, and ticket activity accurately.

• Escalate complex issues to senior technical teams with thorough documentation.

• For hybrid positions, deploy and configure computers, perform hardware replacements, support office moves, and assist with technology projects onsite.

• Deliver professional, friendly support to both technical and non-technical users.

Qualifications

• 1 year of experience in help desk, desktop support, field service, retail technology, or a related customer-facing technical role.

• Working knowledge of Windows 10/11 and basic Active Directory.

• Familiarity with Microsoft 365 and common business applications.

• Strong troubleshooting and problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to manage multiple tickets and prioritize effectively.

• For hybrid/field positions: valid driver's license, reliable transportation, and willingness to travel to client sites.

Preferred

• CompTIA A , Network , or Microsoft certification.

• MSP or multi-client environment experience.

• Exposure to ConnectWise, NinjaOne, or similar PSA/RMM platforms.

• Basic knowledge of DNS, DHCP, VPNs, and wireless networking.

• Experience with macOS.

Top Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.