What are the responsibilities and job description for the Information Technology Support Specialist position at Top Prospect Group?
Love solving problems and supporting people? Step into a role where you’re the trusted expert clients rely on.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations
We’re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you’ll serve as the frontline of support—troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.
What You’ll Do:
- Provide responsive, high-quality remote IT support via phone, email, and remote tools.
- Deliver excellent customer service and build trust with clients.
- Troubleshoot issues, escalate when needed, and follow through to resolution.
- Support end-user training and ensure customer satisfaction.
- Collaborate with internal teams, vendors, and partners to stay updated on technologies.
- Uphold company values, culture, and cybersecurity requirements.
- Identify improvements on procedures and practices
- Escalate application issues to vendors.\
What You Bring:
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Professionalism, empathy, and a solutions-oriented mindset.
- Comfort working independently in a remote role.