What are the responsibilities and job description for the Desktop Team Lead position at Top Prospect Group, Inc.?
- An Associate’s degree in Information Technology is required. Other experience and/or education may be substituted for experience and/or education.
- Must have CompTIA A certification.
- Minimum five (5) years of experience working on Helpdesk.
- Technically proficient on Windows and Apple desktop issues and be able to mentor and coach other members of the team to improve their skills.
- Proficient in administering and supporting Microsoft 365, Microsoft Intune, Active Directory, VPN connectivity, Microsoft Entra ID, and Azure environments.
- Experienced in audiovisual (AV) setup and support for presentations and Microsoft Teams meetings, including microphones, speakers, conferencing equipment, and related collaboration technologies.
- Serve as an escalation point for issues and questions from team members.
- Manage projects that fall under Desktop Support team’s sphere of responsibility.
- Provide technical support for users of desktop hardware and software; users can be in-office, remote offices and at home.
Top Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.
Salary : $65,000 - $78,000